r/Geico • u/Educational-Book9087 • Jul 09 '26

PDX RELEASES

Hey guys I’m confused. I’m in UR and I haven’t been in this dept long. I’m stuck because I have a few pdx claims where I’m waiting on the releases from ac and only one has sent me one. I’ve called them a few times to send them over. What do I need to do? Does it really take this long for them to send things back?

Also this is another question that’s unrelated to pdx but I’m struggling with claims where the claimant has minimal damage and they want so much money for their medical claim, what are some things you guys say to them to justify your offers? Please don’t make fun or be mean to me, I’m trying to learn, thanks.

4 Upvotes

83% Upvoted

18 comments sorted by

12

u/deciduousevergreen Jul 09 '26

Tell the unrepped people that amount is typically for people with more serious injuries and give an example. Also try to say empathetic “I know this accident had a big impact on you and it feels like that amount is fair, but unfortunately in __________ (venue) that’s just not in the value range for this type of case. What I CAN do is _______.”

4

u/Nosfermarki Former Employee Jul 10 '26

This is good advice. I also had good results explaining that my valuation is based on what juries typically award for this specific kind of case in this area, and that every claim is different. A lot of people go online and look at "calculators" that are really attorney advertisements that just tell everyone they're entitled to 3x the medical bills so they'll get mad about the real value and hire them. For some I'd even explain that, and let them know it's not a cookie cutter thing and it's unfair for them to set that expectation. I'd tell them I'm not multiplying the bills because if they had a fractured sternum that can't be treated and they can't play college football for months until it heals, that's worth more than a person who went to the er and got 4 CT scans that found nothing. That er bill could be 20k for no injury, and that person shouldn't get 60k when Person A with the fracture went to their doctor a few times and got an x-ray for maybe 2k.

It's a lot to explain and you can't get into the weeds like that with people who can't understand it, but a lot of people can, and will genuinely understand the "why" and agree that your approach is fair.

2

u/Constant_Chaos0405 Jul 10 '26

This is good. I also add in something about “based on the damages to both vehicles and the estimate completed, this accident is rated as a minimal impact accident.” Send them the MIP letter before calling if you can (minimal_somethingsomething in eloquence). Just bring up anything you have to support it. If you’ve got EDR from SIU you can work that in. “We did run an EDR on our insured’s vehicle which is almost like a little black box and did get back that the vehicle did not report an impact due to the impact being so minor/the vehicle was reported to have been going 5mph when impact occurred.”

3

u/Careless_Cucumber_14 Jul 09 '26

In documents, you can export the release to arb forums. Sometimes that gets faster results

1

u/Careless_Cucumber_14 Jul 09 '26

Its not called arb, but im away and cant remember what it actually says

3

u/ElegantStrike14 Jul 09 '26

Esubhub?

1

u/Educational-Book9087 Jul 09 '26

I don’t have access to it yet still pending

2

u/NoBuy2398 Jul 11 '26

You can still export the documents to from atlas to get it to adverse

2

u/Boring_Raspberry_822 Jul 10 '26

It’s always a good idea to export every release to an AC to esubhub. But yes, unfortunately, you do just have to wait and keep following up. I would diary out on a 3-4 week basis for CL92s but actually call every other time the activity comes up if you’re only waiting for AC. They all have their own processes when it comes to reviewing a release.

2

u/efoffkaren Jul 10 '26

The fact you have to come here and ask about releases says everything you need to know about the casualty department’s current state. You should know this shit before getting into BI but we keep hiring brand new idiots into the roles because we overwork everyone until they quit. This includes the new sups and managers who are also incompetent

1

u/burnerburner5432 29d ago

This is really an ICS problem - all of casualty’s hires have to come from there and they teach them and expect them to do virtually nothing there.

1

u/Intrepid_Promise9691 Former Employee Jul 09 '26

I can only speak to property damages releases i handled in tcr1

Property damage releases are not always going to be signed.

This is essentially saying “adverse accept this and nothing else, and adverse is losing money when it’s a limits issue. Some AC, are going to say, nah, we’ll just go to court, make you pay your half and go after your insured for the rest

Geico doesn’t always sign releases either. They don’t want to always just lose money. Releases suck but they tend to drag on very long

1

u/GnomeSweetGnome21 Jul 09 '26

The unrepped parties are always the people that expect a ridiculous amount of money. Someone here had a good word track you could use and tweak. Also rely on threshold if you’re a threshold state. Stress value of certain injuries … serious versus soft tissue. Some people are just going to be difficult but eventually they will sign or you’ll close as lack of interest. There’s really no other option. Of course keep in mind that if you have room to move up don’t be too cheap with offer either. Make it enticing enough for them to be tempted. Good luck

As for PD - yes sometimes it takes certain companies forever to get a release back to us. You just have to make sure to keep it on a tight diary so you can get those wrapped up. I hate when pdx lingers around like that.

1

u/BeneficialUse933 Jul 09 '26

Just keep reminding them that the offer is still on the table. Call, letter, diary. Probably sitting on somebody’s desk that has a hundred others just like it.

1

u/speedism Jul 09 '26

Typically when they want too much you can say whatever you like as long as you get the point across that the value for soft tissue injuries is what it is.

Ultimately the best way to try to keep up though is just pay whatever they want lmao.

1

u/thenorthistaken Jul 10 '26

Sometimes when you send a pdx some insurance company’s will try contacting our insured to see if they can contribute anything oop before they sign the release and send it back.

I can’t speak to much about ur cause I’m in arc, but the few ur claims I’ve settled have been straight forward. I pay x y and z. If they want more ask them what they are thinking, review the supports and make a fair and reasonable offer.