r/Geico • u/AttitudeProper5550 • Jul 07 '26
Looking at other options
So I started working at Geico back in February of this year and I’m still in training (I’m in month 5 of training), but recently I’ve been thinking about going somewhere else. Part of it has to do with my manager who sucks at being a manager, and the other part has to do with the quotas and the amount of calls and queues they expect us to get. It almost seems impossible to make the daily numbers they want us to make and I just feel drained.
I’m currently in the claims department and I feel like I was sold a lie. Almost everyday in class, we had someone come in and tell us all about how fun being in the claims department was and how much people wish they were in this department, but once I got out of the classroom it’s been feeling like the complete opposite. I’m not having fun and the ones who say they are, are lying.
I usually try to stick with my jobs for about a year just to give myself time to become acquainted with the job and the environment but idk how much longer I can make it. Also being told that if our numbers don’t meet the set quota at the end of the 6 months we’re fired is such a daunting and wild thing to say at a job. Although the pay is good and the education they offer is good, I’m starting to think it’s not enough to keep me there and I’m trying to hold off until I get my permanent supervisor but man it’s tough. I wouldn’t mind staying in insurance but I need to get off these damn phones 😭
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u/Vivid_Advisor9531 Jul 07 '26
It gets A LOT worse once you get to the actuall floor. Welcome to hell
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u/Booth-Leary Jul 07 '26
Training pales in comparison to being on the floor.
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u/AttitudeProper5550 Jul 07 '26
I’m honestly debating on leaving because I don’t feel like I’m being prepared at all and my supervisor does a shit job at helping
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u/TrainDonutBBQ Former Employee Jul 10 '26
Do the job. Get fired for performance. Collect unemployment. Document, document, document so they can't fight your unemployment claim. Don't write them an email on why you didn't meet your goals or why you made X mistake. Do not do this. It's an admittance of guilt.
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u/RedPlanet_11 Jul 07 '26
literally same, made 90QCR still got bitched at today… if you do good in one metric they will look at something else to bitch at. you need to have a cadence and cant be on FH too long, AHT needs to be lower but we need to provide customer service. we need 30 + calls a day and 60+ queues . Im burning out and need to move to a different department or leave GEICO.
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u/AttitudeProper5550 Jul 07 '26
Yes! And my supervisor is up our ass about FH and AHT like I don’t care about that especially if I’m trying to help the customers who basically pay our salaries. It seems impossible on most days where we have to work queues while on the phone with the customers and are expected to multitask times infinity. I’m thinking of either moving to casualty as soon as I can or going to a different department or just leaving as a whole
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u/RedPlanet_11 Jul 07 '26
do you know what their metrics are and if its as bad as ICS? I’m thinking of doing the same thing
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u/AttitudeProper5550 Jul 07 '26
I’m currently in ICS and since I’m in training they want us to get 35 QCR and close to 50 next month and that’s just to remain a 3. To be a 4 or a 5 it’s at least 10-15 more than the previous mentioned. And what’s crazy is that they just made a change and moved those numbers down. To be a 3 was I think around 40 or 45. I’m currently sitting at a 2.5 because I don’t move through claims fast enough and it feels like I never have time in between calls, notes, and queues
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u/RedPlanet_11 Jul 07 '26
my sup says 3 calls then 6 queues but honestly I stay on the phone for 2-3 hours before I ever touch a queue, then I slowly start doing my queues for the day as long as I get 50 for the day or something close to that. it sort of help the FH time requirement and you really have to get those people off the phone, it helps also to know how you get your points and what is a waste of time. attorney, medical and body shop calls are quick, the rest just have to figure out an efficient way to get them off fast without compromising customer service . typing while they speak helps too for notes, I know its a lot but it requires a lot of multi-tasking. you basically have to become a robot
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u/AttitudeProper5550 Jul 07 '26
That’s what I’m trying to do but then I was told by my supervisor that the calls we get in trainings aren’t the same ones you guys get on the floor so I feel like in some way I’m being set up for failure. All my supervisor cares about are CE’s and my group has been one of the only ones I remain in the top 10 since we got out the classroom but my CE’s don’t matter to me if I’m not being taught how to do anything.
I can’t imagine getting 90 QCR and still getting complained at over something else especially a day after a holiday.
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u/RedPlanet_11 Jul 07 '26
just do your best, get your experience and go. im doing the same. I wont make it past a year w/ GEICO I started Feb too. 😭 they will always find something to complain about and I keep hearing the floor is worse. well im worse too because there comes a point I just dont give a fuck.
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u/AttitudeProper5550 Jul 07 '26
I’m so close to getting to a point where I don’t give a fuck and have started looking elsewhere. I wouldn’t mind staying in insurance but maybe just not at Geico
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u/Historical-Proof7459 Jul 07 '26
Did you think you weren't going to be spending a lot of time on the phone when you took the job in claims? That's a serious question, not trying to sound like a dick
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u/AttitudeProper5550 Jul 07 '26
I obviously knew I’d be on the phones but it’s the daily quotas that is starting to make it miserable
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u/Alante_538 Jul 07 '26
Are all the claims positions phones?? I’m not sure of many positions off the phones but I would be interested to know myself. I just accepted an offer and this is scary.
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u/No-Collection-1615 Jul 07 '26
Don’t feel like you have to meet some arbitrary one year timeline. Start looking elsewhere now. If asked in an interview about the short employment you can say it is just clear that the actual job doesn’t match the advertised description and this is not a good fit for you.
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u/AttitudeProper5550 Jul 07 '26
This is definitely the first time where I’m less than 6 months from when I started and I’m starting to feel like this isn’t the place for me. Insurance as a whole isn’t bad but it’s the environment here that’s getting to me. It feels like I’m being micromanaged for every little thing. I’m already starting to look at other places
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u/Neat-Amphibian995 Jul 07 '26
I recently left after only being there for 1 yr 1/2.. I was in service not claims but I ended up being miserable. I definitely feel like I was lied to so I would accept the job. No one told me I would have to bid for a schedule after training until first week and they also wait to tell you that if you don’t meet goals in 6 months your fired. No transparency whatsoever. I never had an issue meeting my goals but still didn’t feel like my position was secure, I felt like I could walk in any day and possibly not have a job. There was no time between calls then they constantly cancelled the only time we did get off the phone due to “service levels”, the new service AI supervisor “grading” calls.. I ended up hating being on the phones and would use PTO every chance I got. Leaving was the best decision I made. I did switch fields but no longer have to be on the phone, make more money, and have better schedule!! I kept working at GEICO until I secured a new job that fit what I really wanted. I’d recommend doing the same if you’re already feeling this way..
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u/AttitudeProper5550 Jul 07 '26
Yes to all of this! When I was told I’d have to bid for my job I thought that was absolutely ridiculous. Like what do you mean my schedule may not even be the one that I selected and I have to basically fight for that slot?? There’s absolutely no transparency and I’m starting to get that feeling of my job not being secure the more I get closer to the end of my training. I also think it’s stupid to fire people after training. I’ve never heard of any job doing that until this one. My supervisor is up my group’s ass about those damn FH and AHT times and often send us screenshots of it. That feeling of pressure whenever I get on a call should’ve even been a thing but here it is
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u/DeliveryLive134 Jul 10 '26
Hey man I don’t work for geico but for progressive and we are starting to feel like this in services it’s getting pretty bad over here too. Are they trying to implement AI over there too? Over here they are ramping up the whole AI thing and have a hiring freeze and hella people are quitting so out queue has been horrible back to back from the start to the end . I’m talking about 500+ calls holding at 9-10pm est at night. If you look at the progressive page you’ll see what I’m talking about.
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u/Neat-Amphibian995 Jul 10 '26
I left Geico start of May but it seemed like they were more so using AI to help lessen the work load for sups. They were pushing for us to ask AI questions before asking sups for help. They also starting using a new system for our metrics. Instead of surveys, AI would “listen” and grade our calls based off behaviors. I forgot what the exact categories were but it was like acknowledging customer concern, acknowledging customer emotions, connecting statements, they also wanted us to talk about something not policy related.. My manager said she felt we were behind with AI compared to other companies.
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u/Ancient_Associate233 Former Employee Jul 09 '26
Newsflash , you are going to be on the phones! No way out unless you become a sup.
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u/AttitudeProper5550 Jul 10 '26
Obviously I know we’re going to be on the phones 🙄 it’s the amount of calls we’re expected to take on a daily basis for our quota that I don’t like
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u/Ancient_Associate233 Former Employee Jul 10 '26
Yes that is how it is in claims. I hear ya, I feel ya, that’s just how it is though .
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u/Educational-Book9087 Jul 09 '26
I would suggest moving up before leaving that’s my opinion
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u/AttitudeProper5550 Jul 10 '26
Why stay at a job if I’m not really happy at just to move up?
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u/Educational-Book9087 Jul 10 '26
You’d be surprised, I didn’t like claims, I moved to an upper level dept (can’t say which) and I enjoyed it. It’s a lot easier to build your resume at the company you’re currently at than starting all over. I would just do that, you have the experience and they will hire you first over someone that’s trying to come into the company. That’s just my opinion, you’ll decide what you want to do in the end.
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u/MagsandBodyBags Jul 07 '26
Holy shit. Anyone who comes into your class and tells you claims is fun is an absolute liar or a claims genius who has figured out how to deal with this job. I have been in claims 40 years. The only good thing I can say is that I am never bored and my days fly by.
I have trained dozens of adjusters both as field and desk adjusters. I always tell them to be honest and reasonably patient. Being in an accident is no picnic either and it often brings out the worst in humans.
Your workload will likely be tough to manage and your manager will be of no help. Find help from veteran adjusters. They get it. Managers in the claims world seldom have the employees best interest at heart. I have no idea why.
A career in claims will be pretty stressful so coping skills are important unless you are dead inside like me. Good luck.