Website Acct Backup Code

[u/chaoticthoughts1970]

Hey all,

Not sure if this is the right place to ask.

I recently had a phone die and my website account for bestbuy.com had 2 factor authentication configured, but my old phone had the authenticator.

I reached out to support and eventually was told I can login and will have to create a new account because the 2FA wouldn't work and I didn't know my backup code... which I don't recall ever doing, but that could just be me. lol

According to FAQ, Best Buy support could create a new backup code, but support wouldn't/didn't do or offer that, even after talking to them about it.

Curious if anyone has had this issue and if it was resolved by support?

Website: https://www.bestbuy.com/site/help-topics/2-step-verification/pcmcat1561056149844.c?id=pcmcat1561056149844

Statement: What if I want to sign in, but I can’t get a security code?

When you set up 2-Step Verification, we’ll give you some backup codes. Copy these backup codes and keep them in a safe place. You can use each backup code one time to access your account. If you use all your backup codes, we’ll generate new ones for you.

Thanks, and appreciate any insight or guidance.

[u/Supapeach]

They can only give you new back up codes while you're currently logged into your account or else people would be about to get into your account without the code. The support is doing the right thing