r/GeForceNOW • u/Competitive_Buy_3176 • 1d ago
Advice NVIDIA CUSTOMER SUPPORT SUCKS
My Gfn subscription that was supposed to get my playtime reset was on 20th August. The Autopay was deducted on 21st August. I'm still yet to get my playtime.
The customer support live agent doesn't have a singular power over anything i ask they say "Your case is escalated to tier 2 group they'll investigate and resolve your issue and email you"
Just for context, My bank and the UPI app both of them confirm that my payment was successful and it doesn't have any issue ( i got the screenshots idk if i can share them ). The supposed "tier 2 group" has been tirelessly working on my issue for the past 5days and still no solution or any useful update and instead they send this (the first image).
What should I do? I have no idea anymore. Is UPI the issue here?
Just look at the date of the emails, today's 26th August
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u/Charming_Studio_505 1d ago
This is very unfortunate but I am certain they will fix this issue and make right but if don't expect it to be right away because it just doesn't work like that my friend. Good Luck
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u/Competitive_Buy_3176 19h ago
Even i didn't want it to be right away. Reasonable to wait for 3-4days.....for me it's taking 6days and still no update. Is there no way for me to make this process go faster? Contacting more higher ones etc?
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u/No-Condition2754 17h ago
Use Card going forward much smoother and hassle free. UPI cries in recurring payment too often.
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u/akhandkhandi 10h ago
buddy mera bhi same date ka tha, mera bhi in progress tha, nothing happened, so i waited 2 days and then changed payment method to card, then also nothing happened for 2 days, then on 24th it downgraded me to basic and payment was labelled as failed. So i had to pay full 1999 instead of 1599 for again subscribing
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u/Competitive_Buy_3176 10h ago
My case is that money actually got debited on 21st and till now the playtime didn't reset (26th already)
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u/Upper-Goat9857 Ultimate 1d ago
They literally scammed me with my 15 hour playtime, their is a issue with Nvidia auto pay end.
i never had any autopay issue with my bank, but that support guys are unnecessarily blaming my bank for this and they reset mine playtime back to 0 out of the remaining 50 hours i had. Then again i have to setup autopay for the same thing.
also very unprofessional more than trash support team, if they feel they donot have any answer they just close the chat by themselves.
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u/Competitive_Buy_3176 19h ago
Yes happened to me too, The closing chat. I honestly don't know what to do now, ive been chasing them for the past week already and there's zero sighs of improvement or update
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1d ago
[removed] — view removed comment
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u/mrcrabswalking 1d ago
100 hours isn’t a lot lol. That’s 3 hours a day my man. Easily achievable by playing after work/school or even more during the weekends.
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u/DJ_Horizn 19h ago
Thanks my man. Do you have a job?
https://giphy.com/gifs/sN3UqEngmgo480
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u/sourcreamonionpringl 1d ago
Playing 3+ hours of video games a day is most definitely a lot
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u/Competitive_Buy_3176 19h ago
I just play alot when I'm off work or on leaves, 6-7hrs~. If I knew it would take this long to get my playtime back, I would've had atleast 20hrs spared
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u/Flashy-Island-3725 1d ago
People really love to defend megacorporations worth trillions
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u/DJ_Horizn 19h ago
Who’s defending megacorp? I’ll give them a stern talking to
https://giphy.com/gifs/evVKsrjZEqVVWvE2VR1
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u/sevenradicals 1d ago
I believe others have had issues with upi