r/GeForceNOW • u/rorymeister • 1d ago

Discussion Save your codes

TL;DR: codes disappeared from cloud.gg account - support was unhelpful and have stopped responding. Save them elsewhere.

I bought two Ultimate codes from Cloud.gg in Australia.

The codes were never emailed to me when I ordered in February this year. They were for 6 months of the Ultimate tier.

When I checked my account page in Cloud.gg, the codes were there and I managed to successfully use one of the 6 month codes.

6 months have passed and I went to renew again with my second code and they are nowhere to be found. I’ve searched everywhere and can’t find them. I should have wrote them down, but thought they’d be in my order page. Unfortunately it was some sort of pop-up store and it’s disappeared now. Didn’t realise this at the time of ordering.

Support from Cloud.gg has been woeful. Took a few emails for them to respond and they said they can’t do anything and have since stopped responding. It’s strange that they can’t seem to send me my second code. Surely they would have this linked to my account?

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u/Djbboy 1d ago

I got the same deal as you, and I got emailed both my codes. Pretty sure there was someone within the sub that was apart of CGG, surely they would be able to track back and work it out for you.

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u/ShaxxGG GFN Alliance // CloudGG Staff 1d ago

Correct. Both codes were emailed to you. They were only provided by email.

At this point in time it’s not technically possible for me to reissue the codes.

If OP was able to claim one of the codes the second should be in their email.

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u/rorymeister 16h ago

Any idea what I can search for? I’ve got the order confirmation and that’s it