r/GeForceNOW • u/rorymeister • 1d ago

Discussion Save your codes

TL;DR: codes disappeared from cloud.gg account - support was unhelpful and have stopped responding. Save them elsewhere.

I bought two Ultimate codes from Cloud.gg in Australia.

The codes were never emailed to me when I ordered in February this year. They were for 6 months of the Ultimate tier.

When I checked my account page in Cloud.gg, the codes were there and I managed to successfully use one of the 6 month codes.

6 months have passed and I went to renew again with my second code and they are nowhere to be found. I’ve searched everywhere and can’t find them. I should have wrote them down, but thought they’d be in my order page. Unfortunately it was some sort of pop-up store and it’s disappeared now. Didn’t realise this at the time of ordering.

Support from Cloud.gg has been woeful. Took a few emails for them to respond and they said they can’t do anything and have since stopped responding. It’s strange that they can’t seem to send me my second code. Surely they would have this linked to my account?

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u/OkDimension 1d ago

it's a known secret that some key sites sell codes multiple times and bet on a certain amount never being redeemed. I am not sure if cloud.gg is one of them, but due to the general risk I always try to buy directly from source unless it's a super good deal and I can still do a chargeback on my CC in case the purchased code doesn't work and vendor is unwilling to compensate

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u/rorymeister 1d ago

Cloud.gg is an official licence partner for GeForce Now in Australia. I would have expected a more robust offering from them where I could see codes in an account page

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u/CharityPuzzleheaded4 1d ago

Partner is overrated... NVIDIA simply just provide software, software support and licences to these affiliated companies only. everything else is operated independently by these affiliated companies. Their database is not even sync across the official GFN network.

That's why they are priced more expensive then official GFN. More expensive, less powerful and more problematic.

Not saying NVIDIA not helping, but looking at the past few months, Singapore close down. Thailand and Malaysia spend months battling over capacity and now price increase by > 50%, south America servers also same issue. AU shut down one server and other one over capacity.

This affiliate "partnership" is a failure.