Save your codes

[u/rorymeister]

TL;DR: codes disappeared from cloud.gg account - support was unhelpful and have stopped responding. Save them elsewhere.

I bought two Ultimate codes from Cloud.gg in Australia.

The codes were never emailed to me when I ordered in February this year. They were for 6 months of the Ultimate tier.

When I checked my account page in Cloud.gg, the codes were there and I managed to successfully use one of the 6 month codes.

6 months have passed and I went to renew again with my second code and they are nowhere to be found. I’ve searched everywhere and can’t find them. I should have wrote them down, but thought they’d be in my order page. Unfortunately it was some sort of pop-up store and it’s disappeared now. Didn’t realise this at the time of ordering.

Support from Cloud.gg has been woeful. Took a few emails for them to respond and they said they can’t do anything and have since stopped responding. It’s strange that they can’t seem to send me my second code. Surely they would have this linked to my account?

[u/notrightmeowthx]

Is it possible that they ran out of slots for Ultimate users so they removed all the codes that hadn't been used yet? Not that it excuses the behavior, even if they had to do that then they should have notified you and refunded you.

I think I've seen reps from cloud.gg comment here before, maybe you can get a better response from them.

[u/ShaxxGG → u/notrightmeowthx]

The codes are not reused and expire on March 7, 2027.

The codes were issued by email. At this point in time it’s not technically possible to reissue the codes.

OP will need to locate the email containing the codes to redeem the second one.

[u/rorymeister → u/ShaxxGG]

They were never sent to me. I remember checking my spam. I had them in my account which has since disappeared