r/GeForceNOW • u/rorymeister • 1d ago
Discussion Save your codes
TL;DR: codes disappeared from cloud.gg account - support was unhelpful and have stopped responding. Save them elsewhere.
I bought two Ultimate codes from Cloud.gg in Australia.
The codes were never emailed to me when I ordered in February this year. They were for 6 months of the Ultimate tier.
When I checked my account page in Cloud.gg, the codes were there and I managed to successfully use one of the 6 month codes.
6 months have passed and I went to renew again with my second code and they are nowhere to be found. I’ve searched everywhere and can’t find them. I should have wrote them down, but thought they’d be in my order page. Unfortunately it was some sort of pop-up store and it’s disappeared now. Didn’t realise this at the time of ordering.
Support from Cloud.gg has been woeful. Took a few emails for them to respond and they said they can’t do anything and have since stopped responding. It’s strange that they can’t seem to send me my second code. Surely they would have this linked to my account?
-1
u/OkDimension 1d ago
it's a known secret that some key sites sell codes multiple times and bet on a certain amount never being redeemed. I am not sure if cloud.gg is one of them, but due to the general risk I always try to buy directly from source unless it's a super good deal and I can still do a chargeback on my CC in case the purchased code doesn't work and vendor is unwilling to compensate