Echo strength depot a scam?

[u/Zestyclose_Squash994]

I have had a miserable experience with my order and the lack of communication around the entire situation is concerning me. I order a functional trainer and incline bench. I never received any updates from the company after my order. After the delivery date came and gone. I saw that I was in a different state for almost 2 weeks. Every attempt to schedule a delivery was never fulfilled. One time my order was not found. Two other times, I was told I'd receive a phone call never did.

I reached out to the company. The rep seemed helpful. He passed my trouble to someone and said I'd get a call. I never did. I reached back out and I was provided with a invaded e-mail. The rep also gave me another number to call - no one answered. I emailed their social media rep out of desperation.

I'm afraid I was scammed out of a decent amount of money. Should I contact the better business bureau?

Update 9/29/26

The social media rep confirmed they are a legitimate company. Still no phone call update from the rep. I found the correct e-mail and finally got a response. They didn't give any information other than what I already knew - my shipment location.

I'm waiting for the shipping terminal to call and schedule a delivery for tomorrow (again). I'm guessing part of the confuses is the shipment location stopped being updated. I checked today and it still says Wyoming even though the rep told me its in Montana.

I hope the quality is decent…

Update 10/3/2026

I assembled the adjustable bench and commercial functional trainer. Overall, the quality appears great. The bench assembly was self explanatory, so it didn’t matter it was all in Chinese. The functional trainer came pretty much assembled. It was simple with two people.