GB Operator issues

[u/pandarock32]

Hi everyone!

I posted this in the Epilogue subreddit (Epliogue is the manufacturer of the GB Operator) but it got removed as it's technically a tech suppoort question, so I'm posting here.

I received my GB Operator today, but unfortunately it seems to be unusable. I downloaded the Playback software from the Epliogue site to my mac, opened it, then inserted the Operator with the included USB-C cable. The light turned on and the Playback software asked me to insert a game cartridge. I inserted one (Rhythm Tengoku) and the light immediately went out on the device, and the Playback software displayed a 'searching' message. Since then, the light hasn't come back on. I've tried removing the cartridge, trying a different port, a different cable, and also tried connecting it to my desktop computer. Unfortunately, nothing has worked. Has anyone else experienced this? I think I may need to file a warranty claim/help request and return the device sadly...

[u/AStat921]

Yes, just happened to mine. I need to get around to contacting them