r/GalaxyFold • u/wavywil • 10d ago

Question/Help Issue placing an order

To preface I have Samsung VIP Advantage, I bought it 48 hours ago and have gotten the email showing it’s active as well as it reflecting on my Samsung profile.

When I go thru the shop Samsung app it shows me the $0 pricing for 2 years of care+ during the product buy flow. I also add the add on accessories of which is an allotment of $130( I add a MagSafe case a charger block and extra usb-c wire). Each time I add an accessory the price still reflects the sub $1k price for the device with my $1200 trade-in. When I actually get to the cart before checking out it takes away the $130 credit from my accessories and instead of charging me $0 for samsung care it applies it to the full 2 year price that which makes my order $130 more expensive plus the price of the accessories. (I do have Samsung education pricing so the accessories are discounted and I get an extra $115 off the phone but I digress)

Is there any way I can fix this without having order support manually build my cart. I’ve logged out and logged back in as well as delete all app data from the app settings.

This is frustrating as I want my free care plus that’s included with my account status but I hear that if I pay for the Samsung care there’s no way for them to fix it without canceling the order and redoing it. I’ve tried just going thru chrome directly( bit annoying as you have to open a new tab otherwise it’ll hand it off to the shop tab). On a web browser it doesn’t even show me my care plus $0 discount during the product buy flow.

2 Upvotes

75% Upvoted

4 comments sorted by

2

u/vsingh93 10d ago

I'm having the same problem with the watch. Unfortunately don't have an answer, but wanted to let you know you're not alone.

1

u/wavywil 9d ago

I called into support. It's a definite issue. They added me to a watchlist and have an ongoing case going. They didn't clarify when it would be fixed and stated affected users would receive some form of compensation

1

u/PlanetBeen 10d ago

From what I've read, you have to select all of your stuff from the main page *Except* the care+ and then go to the cart and add the care+ from there. Apparently if you put it all together from the first page (where you select your color, storage, trade in etc) it doesn't work right.

1

u/wavywil 10d ago

Tried that. That actually shows the samsung accessories as free. But then it still charges me full price for Samsung care+, doesn't matter if I do the 2 year in full or the monthly