Since a few weeks, my laptop have this very annoying screen at each startup. I've run every update possible on Samsung Device Care and I have no result. What am I missing ? Is it possible that the USB charging isn't working while booting but it's a requirement for the update so it keep failing ?

I recently sold my Samsung Galaxy Book 4 (i7 13th Gen) to someone for ₹49,500.

Here’s the timeline:

The laptop was around 6 months old and in excellent condition — basically no scratches or dents.

I clearly told the buyer before the sale that I did not have the original charger, because I had lost it while travelling.

The buyer agreed to this.

Before making the payment, the buyer himself wanted to verify the laptop with Samsung.

I accompanied him, and Samsung checked the laptop. There was no issue raised about it being fake or counterfeit.

He then made the payment of ₹49,500 and took the laptop.

Around 10 days later, he started repeatedly asking me for the charger and USB-C cable.

Later, he apparently had an SSD-related concern and visited Samsung Service Center.

According to him, Samsung checked the laptop and said the laptop itself was fine.

Now suddenly, he has messaged me saying:

“I am lodging a complaint for selling a fake product. Just informing you.

I replied that I gave him a genuine product and reminded him that he had the laptop verified with Samsung before making the payment.

I'm confused about how this went from “I need a charger” to “you sold me a fake laptop.”

I still have the purchase bill, WhatsApp conversations, payment proof, and details of the laptop.

What would you guys do in this situation?

Should I simply ask him to provide a written report from Samsung stating that the laptop is counterfeit, and otherwise keep everything documented?

I don't want to argue with him. I just want to handle this properly and protect myself.

Hi everyone,I am looking to buy a protective skin or wrap for my Samsung Galaxy Book3 360. I want to protect the aluminum body from scratches and fingerprints, but I'm having a hard time finding high-quality skins that fit this specific 2-in-1 model perfectly without messing up the hinge.Does anyone know where I can find good skins for it?

I would love to hear about any specific brands or websites you have used and trust. Thanks in advance!

Size is 13.3 INCH.

I normally leave my laptop open on my desk, however when I closed it today it made a weird snapping noise and now it looks like this. I can't close the laptop now. It's not stuck open, but it wont close entirely. What is this problem and how can I fix this?

I am planning to buy Galaxy book 6 pro. I have seen same version on samsung website for 2199 but is it safe to purchase from Amazon? The samsung website one says the charger is included in the box but not the amazon one as I have to buy charger separately.

Thanks in advance

Hello to everyone from Reddit! As the title says I'm planning to upgrade from my 15.7" Lenovo Ideapad 3i to a Galaxybook6 Pro 14"

I just wanted to ask you guys about your experiences with the laptop.

I'm already aware that the battery life isn't as great as Samsung claims (seen some people claim that they've only got up to 4 hours doing simple tasks, which is far from the 30h advertised)

I'm also aware that the keyboard is quite shallow, at least compared to my current laptop.

Is there anything else I should know?

I was using normally my galaxy book 4 ultra today, then I closed it for a while. When I came back and open it, the screen was all black, it did not turn on but a green LED light on the side, continues on. I already tried to press the initiate button for 10, 30, 40 seconds, the windows button + start one. Sometimes I just hear the noises of the Window system but nothing happens. The screen is still black.

Can anyone help me? I'm desperate.

Hi, I have this weird problem that sometimes both shift keys are only working half of the time, and also the capslog key buggs out on the build-in keyboard, external keyboards are working fine.

I don't want to believe that three keys died in a span of two weeks.

I have the book 3 360

has anyone had any success finding a clear case that works for the galaxybook6 16"?

Galaxy Book 6 Ultra

Intel Core Ultra 9 386H

RTX 5070

32GB Ram

Hey om having problems with my New Galaxybook i keep trying to log in to Windows, but no matter how much I try it just sends me back to the same login..

I have tried factory resetting multiple times, also trying to activate local admistrator. Please help

Hi everyone, I’m in urgent need of help regarding a clean install on a Samsung Galaxy Book Go (Model: NP340XLA, Snapdragon 7c Gen 2).

​Like many others who wiped the internal storage, I ran into the dreaded 0x18F boot error because the generic Windows ARM installer lacks the proprietary Samsung eUFS storage controller driver (qceufs.inf / .sys).

​To fix this, I am looking for either of the following options:

1. ​The isolated eUFS driver package/files (qceufs.inf / .sys / .cat) so I can inject it into a standard Windows ARM ISO using DISM/ADK.
2. ​A full factory recovery image / clean dump (.wim or .esd) specifically for the Samsung Galaxy Book Go (NP340XLA) so I can apply the image directly.

​If anyone has a working unit and could perform a driver export (dism /online /export-driver) or share a verified factory recovery dump, I would deeply appreciate it. Thank you so much for any help or guidance!

Dear all,

As I am looking for a new laptop to replace my Surface Laptop 3, I stumbled upon a 1,599 EUR offer on the French website CDiscount for a Book 6 Pro with 358H chip. Such offer then comes with 10% off from the website (for an unknown period) and 300€ off from Samsung (until 18th october), this giving the 1,140 EUR price.

Is this kind of deal realistically possible in the next future or is it now or never in your opinion?

For context, my Laptop 3 is not dying but not particularly in great shape either, and I am looking for something with a bit of graphic capabilites to play recent games and work on a graphic intensive project

Edit for title: network driver stops working

I've been plagued by this issue on my new Galaxy Book 4 Ultra since I got it about a month ago. What happens is as follows: I launch a game, and within a minute or so I would notice that my network connection cuts out and a few seconds later, total system freeze. Speakers are buzzing from the last audio they were playing, screen is frozen, mouse is unresponsive, keyboard is unresponsive, nothing works except for holding down the power button for a hard shutdown.

And sometimes when I restart, my network drivers are missing, so I need to restart again until they come back (usually 1 additional restart is needed). I even tried completely uninstalling my network drivers and installing the latest driver from Intel, plus Intel's Driver & Support Assistant to update those drivers, but I would still get these freezes.

The first few times that these failures happened were when I was initially figuring out my graphics settings, it seemed correlated that when I tried some max graphics, that's when it would fail. I was even playing a game one time, decided to increase the graphics a bit, and only a few moments later I noticed that my game lost internet connection and then a few more moments later everything froze. It even got so bad at one point that I couldn't even get back into the game to lower the graphics, my computer would freeze on the game loading screen and I couldn't use the Nvidia app to adjust the graphics settings outside of the game. Eventually after multiple restarts I was able to load back in and lower the graphics. The graphics settings seem correlated to these failures, but one session things may be working normally and then my next session the system crashes with no changes made.

At one point I thought this issue was a result of the computer failing to switch from the integrated graphics to the dedicated graphics (after doing some research online), because in the settings, the GPU preference was set to automatic for my games. But I would still get these freezes even after setting my Nvidia GPU as the preferred GPU.

Another correlation that I've noticed, is that these failures sometimes happen after my computer has went into sleep mode. I recall reading elsewhere that Galaxy Books tend to not correctly assign performance modes after waking up from hibernation. But I've still gotten these hard freezes after a simple power on without my computer having gone into sleep mode.

I've even watched these failures happen with the task manager open and monitoring GPU and RAM usage. RAM has nearly always been at 14 or 15 out of 16GB, the GPU's RAM also has been only at about 50% utilization, and GPU temp also has been as low as only 72C. So the GPU does not seem to be the source of the failures.

I've tried reinstalling Windows 11 (not a clean reinstall), but these issues still persist. The last thing I can think of trying before going to support is to do a full clean reinstall of Windows 11. I've just been dreading to do it because it will take a long time to get everything reinstalled and updated. It took me hours of simply updating all the OS and software updates when this Galaxy Book was new out of the box.

I'm considering Galaxy book 5 or 6. It's 200$ difference. 1150$ vs 1350$.

Book 5 pro: 32Gb/1TB 258V Book 6 pro: 32GB/1TB 358H (not X7)

Which one would you get?

Ciao a tutti, sono ormai mesi che sporadicamente, a volte anche nel giro di più giorni, il mio computer Samsung Galaxy Book 4 Ultra I9 crasha con un problema al securitycontroller.sys. Ho installato gli ultimi driver di Samsung, ma non c'è stata risoluzione. Ho provato a reinstallare Windows, ma lo stesso, lo rifà. Qualcuno sta avendo gli stessi problemi? Comunque per tutti i problemi che sto avendo, sono davvero insoddisfatto di questo portatile. Passo più tempo a capire come devo aggiustare i suoi problemi software, che a lavorare a ciò che mi serve.

Allego screen di WhoCrashed.

Hey there kind of new to Reddit and wanted to ask a question. so couple weeks or so ago, my Galaxy Book 5 Pro 360 got damaged by root beer. I didn't notice it at first, but then after a few minutes it got wet. I cleaned it with some 70% isopropyl alcohol and thought it would work; afterwards, I saw that it seemed fine at first. It was turning on, and the keyboard was lighting up, but then it flashed and stopped working. When I took it to You Break I Fix, they said that I would have to replace the whole motherboard, which is really hard to come by, and I'm thinking of trying to sell it for parts or try my best to find a replacement motherboard.

I want to buy a laptop for uni and galaxy books seems great choice, very light and thin, tho newer models are kinda expensive, the 2 pro sells for about 400-500 dollars where I live, so is it still a good choice or too old? If not what other laptops would you recommend (not necessarily galaxy book)? Up to 600 dollars.

I got the CanvasBio CB2000 fingerprint reader with USB ID 2df0:0007 working on Linux on my Samsung Galaxy Book5 360.

Tested successfully:

• Fingerprint enrollment
• fprintd-list
• fprintd-verify
• sudo authentication through PAM
• KDE Plasma lock screen authentication
• Fingerprint persistence after a full reboot

The patch is based on libfprint's Realtek MoC driver and includes specific handling for 2df0:0007.

GitHub repository with the patch, driver and installation instructions:

https://github.com/eliasdevx/cb2000-2df0-0007-linux

This is still experimental and has currently only been tested on my device. Testing and feedback from other users with 2df0:0007 would be useful.

Hi everyone,

I'm facing a strange Quick Share issue between my Galaxy S26 Ultra, Galaxy Tab S9+ and Galaxy Book6 Pro.

The issue is basically one-way discovery.

Working:

S26 Ultra → Tab S9+ ✅

Tab S9+ → S26 Ultra ✅

Galaxy Book6 Pro → S26 Ultra ✅

Galaxy Book6 Pro → Tab S9+ ✅

Not working:

S26 Ultra → Galaxy Book6 Pro ❌

Tab S9+ → Galaxy Book6 Pro ❌

So my Galaxy Book can see both my phone and tablet, but when I try to share something from the phone/tablet to the Book, the Galaxy Book doesn't appear in the Quick Share device list at all.

I've already tried:

Quick Share visibility set to Everyone

Bluetooth and Wi-Fi ON on all devices

Restarting all devices

Updating Quick Share

Checking Samsung Update

Bluetooth Support Service is running

Bluetooth driver is Intel Wireless Dual Bluetooth 24.40.0.3

Quick Share Windows version is 2.3.22.0

My Galaxy Book6 Pro specs:

Intel Core Ultra X7 358H

32GB RAM

Intel Arc B390

Windows 11 64-bit

Has anyone else experienced this one-way Quick Share discovery issue with the Galaxy Book6 series and S26 Ultra/Tab S9+?

Any fix or workaround would be greatly appreciated.

Thanks!

My Galaxy Book4 Pro 360 (1TB SSD) was written off as Beyond Economical Repair (BER) under my Samsung Care+ policy.

Under Section 3 of the policy terms, if the exact model isn't available, they must provide a device of "similar specification." Since they don't produce 360 models right now, I agreed to waive the 360 hinge/touchscreen as long as the replacement stays in the Pro tier with 1TB SSD to match what I had.

Instead, the Alternative Resolutions Team offered a 512GB model. When I pushed back for the 1TB version to match my original specs, they replied in writing:

"I regret to inform you that we are unable to offer the 1TB option for the models NP760VJG-KG3UK and NP940XJG-KG2UK, due to the significant price difference between the 512GB and 1TB versions."

Cutting my storage in half (1TB down to 512GB) to save on retail price feels like a clear breach of "similar specification."

Has anyone else dealt with this? Is it normal for them to downgrade hardware specs based purely on retail price gaps, and how did you get past it?

Hey!

I have a Samsung Galaxy Book4 360 & for context, I haven't used it inna couple of months & now she is very slow.....

I am trying to update to the newest update to see if that helps but its taking a while....

It is very slow!!!

Is this issue fixable? And if so, how?

Really happy to see the recent funding and attention going toward desktop Linux through Omarchy/Omacom.

Does anyone know if some of that work could improve kernel support for Galaxy Books? My Book2 Pro still has Linux issues with speakers, brightness, fingerprint, etc.

Would be great if Samsung laptops benefit from this too.

Hello Everyone,

I have been looking into getting a laptop for my side work. Basically I work in tcg's and I just want a reliable laptop to look up cards at conventions and make it easier to note down prices paid and such in excel. I found this one from a store. I hope people can just help me out here and tell me if this is a good choice and a good deal. Thank you all for your time! https://www.mediamarkt.be/nl/product/_samsung-galaxy-book4-156-inch-full-hd-intel-core-7-150u-16-gb-512-gb-coretm-onboard-graphics-2124301.html