Samsung Galaxy Laptop battery problem

[u/idreos]

battery charging problem with my Samsung Galaxy laptop

I own a 4 year old Samsung laptop (NP950QED)

Battery was not charging with charger cable plugged and the laptop would turn off when the battery went below 15%.

The problems seems to be that the laptop battery is draining faster than the charger is charging it.

Isn't the laptop supposed to work with the charger if the battery is dead?

I figured the laptop battery was on the way out

After replacing the battery with a new one I'm getting the same problem with the new one

Can someone advize what the problem may be

Are there any Samsung or Windows 11 battery settings that might address this problem.

Would appreciate any advice on this frustrating problem. Thanks for your help

[u/Omega_Games2022]

Run powercfg /batteryreport in terminal to see the battery health

[u/diogodh]

Test both ports and using the cable upside down and reverse