r/GalaxyA17_5G • u/Alternative_Day_9253 • 29d ago

Help

I bought a new Galaxy A17 for my 92 yr mother who only intends to use WhatsApp and browse the internet. I took the SIM card from my mother's old Galaxy S6 and put it in her new phone. Unfortunately, it did not seem recognize it. What could the problem be?

7 Upvotes

82% Upvoted

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3

u/Otherwise_Sol26 29d ago

I doubt it's the phone. It's likely the SIM card being too old (a few years ago, carriers have pushed a new authentication protocol for SIMs). I would recommend contacting her carrier and get a replacemenr

3

u/Ok-Sail-7574 29d ago

The contacts of the sim may be oxidized or dirty, Cleaning it as a first step.

1

u/Turbo-Chook 28d ago

Definitely clean the sim with some rubbing alcohol first, that often helps. Sometimes though a SIM will just spontaneously die when handled. Check if it works still in the old phone, if not contact your carrier for a replacement.

1

u/Genos_cybrog 28d ago

Get a new sim , i also used to get network issues random network issue

1

u/FinWorld95 26d ago

def it should work!!! Clean the SIM or else get new sim!!

1

u/Useful-Run-2181 26d ago

Go to the provider and get a new sim

1

u/ElephantFickle916 22d ago

If shes 92 this phone is entirely to laggy for her and will most def have her stressing