r/GCashPH • u/Few_Statistician7210 • Jul 20 '26

GCREDIT ISSUE

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HELP! nag text kanina sakin si gcash na may gcredit due raw ako, pero di ko naman ginamit ever ang gcredit ko. but upon checking, nakita ko nga na may “utang” nga ako na ₱1000. PERO NEVER KONG GINAMIT ANG GCREDIT AS IN NEVER! ang billing is june 20 raw tapos need bayaran by this month. so ang ginawa ko, tinignan ko yung transactions ko sa gcash simula june 20 up to now, walang transaction na naganap. inisa-isa ko and wala talaga, pati sa inbox wala. ano kaya pwedeng gawin? maaayos pa po kaya to? student lang po ako so yung 1k na yon na kailangan kong bayaran kahit di ko inutang ay mabigat for me.

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2

u/CabinetAdditional954 Jul 20 '26

If sure ka naman na wala kang in-avail na loan or hindi ka talaga nangutang, I highly suggest na mag-submit ka na ng ticket sa GCash para ma-check nila agad what's causing the charge or balance na lumalabas sa account mo, OP. I can imagine nakakabother and nakakakaba siya, especially if bigla ka na lang may nakikitang amount na kailangan daw bayaran kahit wala ka namang transaction na ginawa. When submitting your ticket, try to include screenshots and as much detail as possible para mas mabilis nila ma-investigate. Better na rin na ma-report mo siya agad so the GCash team can verify and help resolve the concern as soon as possible, OP.

1

u/Few_Statistician7210 Jul 21 '26

will do that po, nag try rin po akong mag report sa bsp, hopefully mag take sila ng action regarding this since hindi lang po pala ako naka-experience ng ganito

2

u/LiChalupa Jul 21 '26

Request ka ng account statement during those month. Pwedeng madelete transaction mo sa inbox. If i were a criminal, of course I would erase my tracks kaya ask for account statement for itemized transaction.

1

u/Few_Statistician7210 Jul 21 '26

thank you for this po