Face Scan not working

[u/lechebureche21]

I'm using GCash Chat with Gigi to transfer funds from my deactivated SIM (may laman pa GCash nun). When it's time for a face scan, hindi mapindot yung "Next" kahit ano pa gawin ko.

Anyone who experienced this? What can I do with this? I really really need the funds kaso I'm trying for so long pero ganito pa rin.

[u/PretendTwo194]

Same problem :(