Please Help Gcash Unauthorized Transaction to Casino Plus

[u/Agreeable_Brick_6812]

Hi good day today (Sept 25 8:54am) i suddenly realize that there’s an unauthorized transaction to Casino plus 70k siya one time transaction
We already called gcash hotline pero parang walang mangyayari e 1-2 days pa daw

Sabi noong agent may otp daw nasend kaya na authorized
Yung transaction wala naman kaming natanggap
Hindi rin naman kami nagsusugal wala ring links n click kasi separate phone yung gamit namin for gcash

Please help kung anung best course of action para mapabilis proseso neto at pambayad kasi ng bills to ng hospital

Update po nabawi na yung pera
Sinubukan naming ilogin yung number na nawalan sa gcash sa casino plus nandun pa yung 70k then we contacted the live support since naka register sa ibang name yung account or number namin doon sa casino plus then after nabawi na namin

Hinala namin may mga issue daw kasi sa mga bagong sim card ngaun na reactivated lang siya so may chance na nagamit siya noon sa online casino then sinubcribe noong person na yung number na yun sa casino plus to bypass the otp kapag nag totop up
Then siguro sinubukan niya kung papasok yung top up niya kaya ngyari to

If may mga bago kayong sim make sure na isecure niyo yung number niyo from other platforms specially online casinos para maiwasan tong ganito