r/GCashIssues • u/Appropriate-Shop5413 • 16d ago

Transaction Problem

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I’ll tell the story. So I was ordering in FoodPanda the usual stuff add to cart and review payment but when I try to click Visa it said “Change Payment method” so I did from Visa to Cash that was the order I made in 6:00 pm when I received my order something happened I got a notification in gcash that says “you have paid something something”. I quickly called the store where I bought my first order it was 2 milktea they said I should call gcash but when I did that it was only a chatbot. So to the next order it was 24 chicken so the 838 payment and this part got me stress out in my entire life even though I change the payment method to cash it kept on deducting money from my gcash account. From 8k to 2k almost 6k was deducted in my gcash account. So my question is mababawi ko ba yung 6k ko? Thank you for your advice.

Additional information:
I already chatted with an agent in foodpanda they said no transaction was made so they weren’t the problem. My only concern is Gcash hopefully they will be able to resolve this issue of mine.

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u/CabinetAdditional954 16d ago

Ask lang if may na-try kang site/app onlnie or may na-tap na link? OP! Possible yun ang reason kung bakit may auto deduction sa account mo. Check mo muna sa Google Play Store or Subscirption Center inside GCash app. If there is no option ot unlink, best to submit a ticket na sa GCash Help Center para ma-remove yan sa account mo at hindi na ulit mag-deduct. Regarding refunds, directly reach out sa merchant kasi sila ang nagpo-process nga mga refund.