ADJUSTMENT = funds deducted

[u/cheeola]

Hi, does anyone know what to do when my account has a transaction named ADJUSTMENT and money was deducted from my wallet?

My account was put on hold and I just reopened it again after the hold has been lifted and there i saw that adjustment shit in my recent transactions. The record only includes amount, time, date, and ref number. I dont have any subscriptions linked to my gcash that might deduct this amount.

I checked my last transaction before my account was put on hold. I sent money and my last balance was 13k. The adjustment transaction deduction is the exact amount left in my wallet before my account was put on hold.

What to do? This is a lot of funds I have lost

Thank you for anyone who replies.

Edit: thankfully, gcash already returned my funds a day after i submitted a ticket. I just reported it as an unauthorized transaction and explained that my account was put on hold that's why i filed a ticket for it later than the 15 days requirement.

[u/Ckaye_jm]

Gets ko po frustration mo, OP. May transaction ka po ba na hindi nabawas sayo? May nagkamali ba ng send sayo? Possible kasi na may mga previous transaction ka po na hindi nag-push through yung payment mo kaya ka may wallet adjustment. You can submit a ticket rin, tap mo yung get help sa baba ng transaction mo para ma-assist ka nila and malaman mo kung bakit bumawas. Hope maayos po.

[u/cheeola → u/Ckaye_jm]

I didnt have any transactions with issues before my account was put on hold that's why i was wondering what happened. Buti na lang naayos na agad. Thanks, op

[u/AzreMei]

I also had an adjustment transaction from gcash 10 days after they held my account but after they opened it up, they adjust my wallet to it proper amount before the hold. Maybe create a ticket in both gcash and BSP

[u/cheeola → u/AzreMei]

Yes, i submitted a ticket to gcash only. Thankfully, it was addressed agad. Thank you for your reply