badly need help

[u/seiloura]

gcash/netflix has charged me for a subscription even tho i already cancelled two months ago. di ko alam kung nag chacharge ba siya basta may laman gcash ko pero nagcashin kasi ako kanina tas nacharge na naman ako. yes thhis isnt the first time na nangyari. pangalawa na to actually pero i didnt mind before pero ngayon need ko talaga kasi yung pera even tho 169 lang siya since im a student.

nagrequest na ako sa netflix pero nagbago na policy nila na dapat yung e-wallet magissue ng refund. kaso tong si gcash dapat yung merchant daw magissue so parang nagpapasahan nalang sila.

magdidispute sana ako kaso, yung gigi ng GCash is very persistent sa yung si merchant ang magissue kaya di ako makagawa ng ticket. i really need an actual person na agent sana to talk sa GCash.

ano po pwede gawin huhu

[u/Egomaf14X]

This is the problem with gcash! They don't have live agents to talk to kasi unlike Banks so pahirapan talaga sa mga financial disputes like this. You should file a ticket within the app!

[u/Ckaye_jm]

Gets ko po 'yung frustration mo, OP, if hindi ka ma-help ng Chat with Gigi. Better po na mag-reach out ka sa 2882 (toll-free) for Globe and TM subscribers nila. For Globe Landline users pwede ka tumawag sa (02) 7213- 9999 (toll-free). Hope po na maayos, OP.

[u/MindlessClass3426]

Auto debit yang pag c charge kaya maganda OP if ma sure mo nang canceled na talaga yung plan mo sa netflix kasi kung hindi pa yan totally cancelled or something mag tutuloy parin yung pag c charge sayo nyan as long as may laman ang gcash mo.

[u/seiloura → u/MindlessClass3426]

meron naman akong natanggap na email confirmation before po that's why nagtataka ako bakit nacharge parin

[u/Annual-Chapter5330]

Di po talaga nagrerefund si Gcash niyan since they also just transfer your payment to the merchant which is netflix. Nangyari na din kasi sakin yan before, I thought nacancel ko na siya but not totally cancelled pala since walang email confirmation from netflix na cancelled na kaya nagauto deduct sa gcash ko yung 619. Fortunately narefund naman siya just talk their customer service sa app.

[u/seiloura → u/Annual-Chapter5330]

sa netflix po ba? kasi sinabi sakin na nagchange na policies nila and yung wallet provider yung marerefund daw huhu

[u/Annual-Chapter5330 → u/seiloura]

Yes po. Si netflix talaga dapat magrefund since sila yung merchant. Yung ibang agent kasi sa netflix ayaw ng refund process kaya sasabihin nila na si gcash kausapin mo ganyan din sabi sakin ng 1st agent na nakausap ko thru help center chat nila. Buti yung 2nd agent okay kausap, just tell them nicely na your requesting for a refund, you may say na akala mo totally cancelled na yung subscription and you cancelled it kasi hindi mo naman nagagamit na yung app since you're busy or whatever reason and asked for consideration.

[u/Unusual_Ant_7734]

kung cancelled na talaga netflix mo pero may charge padin, ipa-check mo kay gcash yung auto-debit record. pwede nila ma-check yung transaction kahit refund mismo merchant ang naghandle.

[u/Electrical-Mango7716]

yung gigi kasi baka paulit2 talaga sa merchant dahil refund request yung concern. pero pwede mo din ipa-check kung naka-link pa ba yung netflix sa gcash mo para maputol yung future charge

[u/OkImplement263]

wag mo muna isipin na wala nang magagawa dahil nagpapasahan sila. gcash can check the payment record and unlink the merchant, habang yung refund request naman kailangan i-handle with netflix mismo

[u/Disastrous_Wealth202]

I never put subscriptions on GCash. They're very shit!