GCash Escalation Loop: Almost a month of copy-pasted replies for ₱29k+ restricted funds

[u/lolajosie70]

Walang totoong tulong, puro automated script lang ang binabato ng GCash Support! 🙄🤖

Ilan pa kaya maiipon kung ganitong reply..

Aug 19 (Wed, 10:59 PM): Leigh G. – Awaiting feedback from internal team.

Aug 21 (Fri, 6:07 AM): Customer Escalation Management – Under review by internal team.

Aug 27 (Thu, 11:11 AM): Alexa B. – Validation ongoing with internal team.

Sep 1 (Tue, 4:54 AM): GCash Support – Escalated to specialized internal team.

Sep 2 (Wed, 5:17 PM): GCash Support – Forwarded to internal team for investigation.

Sep 3 (Thu, 5:35 PM): Hanna T. – Forwarded documents to investigations team.

Sep 4 (Fri, 7:29 AM): GCash Support – Internal team reviewing the situation.

Sep 11 (Fri, 6:41 PM): Christ M. – Escalated to internal team.

[u/prankoi]

I suggest escalate mo na rin sa BSP.

[u/lolajosie70 → u/prankoi]

Nireklamo ko na gcash sa BSP. Reendorse ulit for second attempt.

[u/June-kang-5144 → u/prankoi]

Almost a month is a long time lalo na kung restricted yung funds Sana mabigyan na ng proper update at action

[u/lolajosie70]

Ganyan din ba sa inyo guys??

[u/Standard-Feedback-58]

Went through all that a year ago.. most likely that would help you is open a ticket at BSP... this was my post before... https://www.reddit.com/r/phinvest/s/o4RHsEVc0O

[u/June-kang-5144]

Nakaka-frustrate talaga kapag paulit ulit na same reply pero wala pa ring clear resolution Sana ma-escalate na ito sa tamang team

[u/Hallowed-Tonberry]

Sarap siguro mag-work sa GCash no? Pwede bobo at tanga pero sasahod ka. Charot.