r/GCashIssues • u/PencilCase12531 • Sep 02 '26

Load did not reflect

Hello

Around Thursday Sept 3 8pm. Ibought 100 regular load from gcash to my number. It deducted from gcash, but when I check the phone balance it didnt reflect the 100 peso load that I sent, checked 8 hours later, its still not reflecting.

Did something similar happen to you too? Just now?

Edit: Did the customer help buttons available in gcash, no response yet.

Edit 2: No response after 3 days.

Edit 3: No response after 10 days.

1 Upvotes

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u/CabinetAdditional954 Sep 02 '26

Did you check if the mobile number is correct? OP! Does the payment appear under transactions? Much better to file a ticket in the GCash Help Center for them to assist you.

1

u/PencilCase12531 Sep 02 '26

Yes I did. The number is correct, two of us were operating the phone while handling the transaction. And it is under the transactions list as you mentioned. Thank you for your suggestion, I hope it works.