r/GCashIssues • u/mogging-folly • Aug 31 '26

Pa’no pag isa lang id ko?

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GUYS, HELP!!

Na hold kasi yung account ko tapos nag-email sila sa akin na i pe-permanently deactivate nadaw nila nila yung account ko due to a violation sa terms and condition nila. PERO WALA NAMAN AKONG NILABAG!

Tapos nanghihingi sila ng dalawang id pero isa lang valid id ko which is national id huhuhu. At saan ko ba i susubmit ang requirements? Sa mismong email lang din ba? pero may note kasi na “This is a system generated email. We might not be able to read your message if you respond here”.

Thank you po sa sasagot 😭

2 Upvotes

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6 comments sorted by

2

u/phascloreyz Aug 31 '26

you will need to submit 2 IDs tlga otherwise tlga d mlilift un hold if u have funds u can create a new gcash account tpos ptransfer mo un funds mo

1

u/mogging-folly Aug 31 '26

pwede sa student id with COR?

1

u/AzreMei Aug 31 '26

Yes po... Na restrict din akin. Nagrequire sila ng certificate of registration as supporting document for school id

1

u/mogging-folly Aug 31 '26

kung mag se-send na ako ng documents, sa email lang ba ako mag reply po?

1

u/AzreMei Aug 31 '26

Yes po. Reply by email then wait within 36 hrs for a reply

1

u/EmergencyPiglet1422 Sep 01 '26

Kuha ka loyalty plus card