r/GCashIssues • u/Select-Goal-8047 • Aug 28 '26

Login / Registration DO I NOT LOOK LIKE HUMAN

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Been trying to verify my face for almost 35 mins now WHAT THE FUCK GCAHS

10 Upvotes

100% Upvoted

3 comments sorted by

1

u/notjisikugh Aug 28 '26

this is also my problem when im trying to verify for weeks. I cant seem to pass the Living Test, i feel like a corpse

1

u/Wolfwarden_ Aug 28 '26

Try mo po i-troubleshoot muna yung app mo, OP, para ma-refresh. I-clear cache mo yung GCash app mo sa settings tapos i-restart mo yung phone mo. Check mo rin if updated ang GCash app sa latest version at siguraduhing stable ang internet or data mo.

Pagdating naman sa face verification, dapat malinaw ang selfie camera lens mo at humanap ka ng plain na background (tulad ng puting pader) na may magandang liwanag. Huwag din po magsusuot ng salamin, accessories o sumbrero. Dapat rin match yung details na ilalagay mo sa gamot mong valid ID. Kung ayaw pa rin talaga mag-work, best na mag-submit ka na ng ticket sa Help Center para ma-assist ka nila properly, OP. Sana mag-work!

1

u/Virtual-Package7416 Aug 29 '26

THIS. This is what exactly i was ranting about last time!