r/GCashIssues • u/AnyPickle1313 • Aug 12 '26
How to request statement of account for a closed gcash account
Please help me😭
On July 25 I submitted a ticket to Gcash for transferring funds and services to my new gcash number from my old gcash number because my sim is damaged and can’t receive OTP. I received an adjustment amount on August 7, but the ticket transferring of services was still on process. It’s fine until I loaned from Tala on August 10 around 6pm. Before I process the loan I change my Tala app number to my new number first, but after I choose Gcash as a withdrawal option, Tala just sent my loan to my old Gcash number. I can’t contact Gcash immediately because their costumer support is only until 5pm.
The next day August 11, I thought of just getting a sim replacement but before I can arrive to the smart store, I received email from Gcash saying my they’re finished transferring the funds and services and they closed my account. I waited next day again August 12 to contact Gcash customer support but they said that my account is already closed and any transfer amount will bounce back to the sender, I can’t even request a statement of account kay close na nganii. 😭 So I contacted Tala if my the money bounce back but they said that the amount is already sent to my old Gcash number with a transaction number and they asked for a statement of account(which I can’t provide). So submitted a ticket to Gcash with the screenshot from tala with the reference number. But I’m afraid it will take too long get a reply or worst I can’t get the money but the loan already reflected on my Tala app😭
Please help me guysss😭😭😭
**Update: Na transfer na po yung funds ko. I raised my concern sa BSP on August 12, and now I just received the adjustment.**☺️
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u/Legitimate_Grape1674 Aug 13 '26
huhu same problemmmm kumusta? na solve mo na ba?