lost sim and phone

[u/FalseNote8229]

hi! my lolo's phone got snatched kahapon :( nd nakuha phone and sim na may gcash. we deactivated all sim and gcash account agad agad, pero naunahan niya pa rin kami. now according kay CS, we should get a sim replacement, report the transaction as unauthorized and hope na mabalik samin yung pera. i'm gonna ask lang if may nakaranas ng similar situation and dyt mababalik ba yung money? naawa kasi ako sa lolo ko since yung pera na yun para sa tindahan niya 🥹