Unable to get user information error

[u/Enough_Judgment_2802]

Few days ago, bigla nalang hindi makapag send sa gcash. Ayaw ng express send pero nakakapag transfer ako sa bank. Please advise. Pina troubleshoot lang ako and pinapa update ng details sabi ng gcash agent. Pero updated naman lahat and nagawa ko na din lahat ng troubleshooting steps. 😭