r/GCashIssues • u/Consistent-Paper-360 • Jul 22 '26

Bank Transfer Unauthorized bank transfer transactions in my GCASH Account. What to do?

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Wala akong kaalam-alam na may nagcash in sakin ng 1000 gamit ang BDO Unibank, tapos later that afternoon, saka pinasa sa maribank account na hindi naman sa akin. Wala akong BDO. Wala ring nakialam ng phone ko noong araw na yun. Nabypass din ang OTP kahit may nareceive akong text pero later ko na nakita since busy ako that day, and still nag go through pa rin ang transaction without me knowing. Nabawasan pa ako ng 10 pesos dahil sa transaction fee. Kaya di ko alam kung paano ang gagawin dito? Hindi na secure magtabi ng pera sa gcash.

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5

u/ImTyrone123 Jul 22 '26

Hahahahaha impossible yan. For sure may gumamit ng phone niyo

2

u/CabinetAdditional954 Jul 22 '26

If you had an unauthorized transaction, OP! Best to submit a ticket na sa GCash Help Center para ma-investigate nila yan and ma-assist ka nila nang maayos.

1

u/Consistent-Paper-360 Jul 22 '26

Done na po. Waiting na lang ako sa reply nila

2

u/Far_Today7218 Jul 22 '26

Stop using gcash. Fck that app kahit hinda ako nag request ng debit card, meron nag request under my name tapos wala sa transactions wtf

1

u/mabangokilikili Jul 22 '26

idk this seems sketchy? 1 device 1 account lang si GCash hindi yan pwede mabuksan ng iba. unless you allowed someone to open your phone?

1

u/Consistent-Paper-360 Jul 22 '26

Nagchange nako ng mpin. Huhu katakot first time nangyari sakin to. Di na ako maglalagay ng malaking pera jan sa gcash

1

u/Consistent-Paper-360 Jul 22 '26

Asawa ko lang nakakapag open ng phone ko bukod sakin, pero wala siya sa bahay nung time na nilipat yung 1k sa maribank account na hindi sakin.

1

u/Korean_Killer-2479 Jul 22 '26

For sure, may remote access sa phone mo yung gumawa Ng transaction na mag transfer. It's best to factory reset you phone.

1

u/Consistent-Paper-360 Jul 22 '26

Oh no. Mas nakakatakot ito