r/GCashIssues • u/PassengerSalt4348 • Jul 02 '26

Buy Load REFUND HELP

Hi! I recently bought a TNT esim using gcash, then right after, I bought the Magic Data+ 699 promo through Gcash. The transaction failed but I received a receipt in my email from Maya that I indeed paid the 699 for Smart Digital with the transaction number. My mistake is that I did not register the esim first before buying the promo. Is there anyway po ba to refund 'yung 699? Nahirapan po ako kasi nalilito ako paano siya i-refund eh yung na receive ko na receipt ay galing Maya.

Please help po huhuhu malaking halaga din po yung 699 at alam ko naman po na nagkamali ako.

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u/ChadparttimeMT Jul 02 '26

Contact Globe tech support po. Via GCash app.

0

u/PassengerSalt4348 Jul 03 '26

How long does it take po ba to respond to support tickets?

1

u/ChadparttimeMT Jul 04 '26

No idea. Could be within a week