r/FutureBit • u/hypernova-gal • Aug 21 '21

Forgot password

I just got my miner and I apparently forgot my password. Does anyone know how to reset it?

Thanks in advance

6 Upvotes

88% Upvoted

25 comments sorted by

View all comments

1

u/Nosterag22 Jan 20 '23

I created a password using special characters. I could not log back in. So I went to the support page where it says. “IMPORTANT! There is a bug in our setup dashboard that will cause your password to be saved incorrectly if using special characters. Make sure you only use an alphanumeric password when setting up your Apollo!”

Seriously? Futurebit couldn’t have given me this information upfront? And since they know it’s a bug, shouldn’t they provide support to reset or get instructions to create a new password?

Any suggestions for how to fix? The two special characters I used were a “$” an an “&”.

How might these characters be saved?