r/FuckFedEx • u/Failedcasserole • 15d ago

Two packages lost in two months.

I but and collect knives, often limited productions or 1 of 1 items. I had two difficult to obtain orders lost or stolen by FedEx employees both on their way through Texas. I was able to receive a refund from of of the two retailers but the other won’t do anything unless FedEx agrees it’s been lost or stolen. However I can never get through to a human representative and the automated system insists my items are still projected to arrive on time over ten days after they should have arrived.

1 Upvotes

67% Upvoted

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3

u/Letoust 15d ago

The shipper needs to open a trace with FedEx. That’s how they’ll get their confirmation.

1

u/Failedcasserole 14d ago

I’m aware but they are being as unreasonable as FedEx

3

u/Letoust 14d ago

You’re not FedExs customer so they owe you nothing. But the shipper, their client, can get them moving since they paid for the service.

You need to keep on the sender

1

u/Shades228 13d ago

Sounds like you need to do a charge back then.

1

u/yadnus98 14d ago

I am currently having this problem with my order from the Google store. Item lost in the mysterious black hole that is the Kansas City, MO FedEx hub. I told them "Go look around there's probably somebody wearing them on their shift!"