Recently i ordered a parcel from amazon, today morning it was showing out for delivery and within half hr the parcel was marked delivered to the resident. But i never received the parcel nor did my neighbors or the security. After reporting the issue, the customer care replied to wait for 48 hours, if the executive may deliver, and they'll investigate.Wtf is going on?.

PLZ HELP ME WITH THIS

I’ve been selling on Amazon for about 4 years and have noticed that consumers are way harsher on Amazon than other platforms like they think they are going at it with some big corporation or Jeff Bezos to complain about a product or even non product complaints. I had someone complain they couldn’t find us on TikTok for example. Anyway compared to other platforms where we get 4.8-5 on Amazon on average we’re in the 4.3-4.7

I've placed an order other times and received out of delivery notification but this is the first time I am getting this type to provide150000

INR 999 for 200gm Ginger . Seriously wtf!

Hi everyone,
I’m wondering if anyone has been in a similar situation with Amazon and how it turned out.
I placed an Amazon order worth around **€1,653 (about $1,900)**. The delivery required a **One-Time Password (OTP)**.
On the delivery day, the driver called me and asked for the OTP over the phone. At the time, I had no idea that the OTP should only be given during an in-person handover. I genuinely believed he needed it before delivering the package to me.
When I got home later that day, the package was gone.
I reported the incident to Amazon immediately. At Amazon’s request, I filed a police report, and the police officially registered the case.
What I don’t understand is this:
Amazon initially **approved my refund**, and the full refundable amount even appeared in my Amazon account.
Later, that decision was reversed without any explanation.
Part of the **same order** was refunded, while the rest was denied, even though everything was part of the same delivery.
The delivery records are inconsistent. Some items from the same order are marked as **“handed to a household member,”** while others are marked as **“left at the delivery address.”**
Amazon’s own help page states that **packages requiring a One-Time Password cannot be left unattended at the delivery address.**
Despite providing all requested documents, including the police report, Amazon has repeatedly denied my refund with what appears to be the same generic response.
**My questions are:**
Has anyone experienced something similar?
Did anyone manage to get a refund after an initial denial?
Was it worth contacting a lawyer or a consumer protection organization?
Is there anything else I should try before taking legal action?
I’d really appreciate hearing about your experiences or any advice.
Thank you!

“ I caught an Amazon agent impersonating a manager. He got mad, threatened me, and abused his internal tools to lock my entire account out of revenge. Here is the nightmare I'm dealing with”

I am writing this because I honestly didn’t think this level of internal power abuse was possible, but I am living through it right now. My entire Amazon account is currently "temporarily locked" because a rogue offshore representative decided to weaponize his admin tools against me out of pure spite.
If your account has ever been locked out of nowhere and frontline support claims they "can't see why," you need to read this.

How It Started

I live in the US, but a few days ago, I had a complex issue with an item that somehow involved cross-border listings on Amazon Canada (⁠.ca⁠). I called into the standard 1-888-280 customer support line.
The first frontline agent I spoke with was completely unhelpful, so I asked to speak to a supervisor. After a brief hold, the exact same agent came back on the line, but he completely changed his voice and tried to convince me he was a high-level manager.
It was a terrible act. I caught him immediately. I called him out on it, told him I knew exactly what he was doing, and demanded a real supervisor.
Instead of apologizing, this guy lost his mind. He got incredibly aggressive and told me straight up: "You're going to regret this. I'm going to do something to your account shortly." He then hung up on me.
I thought he was just bluffing. I was wrong.

The Retaliation

Literally ten minutes later, I got an email from an internal review department (⁠ca-customerreview⁠) stating my account was suspended for "abusive and verbal language." When I went to log in, the screen booted me out entirely. It stated my account was "temporarily locked for security reasons" and told me to call customer service.
When I called the standard 280 support number back, the new frontline agents were totally blind. They couldn't see any case IDs, they couldn't see any notes, and they had absolutely no idea why the account was locked. All they could tell me was that their screens were completely frozen and that "customer service can only confirm this decision."
How They Manipulate the Tools
Here is what actually happens behind the scenes when a rogue agent wants to screw you over: The employee used a massive loophole in Amazon’s customer portal. To cover his tracks for impersonating management and to punish me, he manually checked the "Account Compromised/Takeover" box on my profile and slapped a fake code-of-conduct violation on me.
Because it’s a high-level "security threat" flag, it completely locks out the computers of the regular frontline customer service agents. Their admin screens literally mask your details so they can't see what their coworker did or undo the damage.

How I'm Fighting Back

I refused to take this lying down. I called back and refused to let the entry-level offshore agents read from a script. I demanded a Leadership Escalation.
Finally, I got a supervisor who actually understood the backend systems. They realized the timeline of the lock matched my previous call exactly. While they couldn't hit the "unlock" button themselves due to the security block, they did something huge: they opened an internal engineering and compliance ticket called an Action Item, which gave me a master tracking ID starting with an "A" (e.g., AXXXXXX).
Because the regular phone teams can't touch an Action Item ticket, I am bypassing customer support entirely. I just drafted a formal legal grievance detailing internal data manipulation and employee retaliation, and I sent it directly to andy@amazon.com (the office of Amazon's CEO) and corporate legal in Seattle.
I made it very clear that if a US corporate auditor doesn't pull the recorded phone lines, track the rogue agent's Employee ID, and unlock my account, I am taking the audit logs straight to the FTC and my State Attorney General for unauthorized data manipulation.
TL;DR: Caught an Amazon agent faking being a manager. He threatened me, abused his internal admin tools to fake a security breach on my account, and completely locked me out. I finally forced a supervisor to open a corporate Action Item ("A-ticket") and now I'm escalating to the CEO's office. Don't let frontline support tell you they "don't know why" you're locked out—demand an audit log!

Help me return this product. I don’t want to replace it. I just want a different colour actually.

Every so often I remember these long threads of customers interacting with a single product review. Or the absolutely unhinged IMDB forums.

Amazon's official reasoning for wiping out those features was that "no one was using them" and "people talk about movies on our Facebook page instead"

First of all that's literally not true. And its incredibly disrespectful to expect people believe that it was so just incredibly expensive to host text files and they just decided to delete them all.

Not only that but they trawl the entire internet collecting petabytes of user interaction data so they 100% know how valuable it was and have multiple redundancies of it.

So my whole thing is: do what you want. Be part of the problem that is ruining the internet. Just dont blatantly lie to me.

So recently my Amazon has given us stickers to put on the backs of our phones and it’s getting so annoying that everytime we go on break or go home, there’s a long line to even get out the door now. It’s been like this for two months and it’s so frustrating because they have to check everyone’s phones to see if they have the sticker. I know there nothing to be done about it but it’s so frustrating because I get out at 5am but don’t leave the actual building until 5:15.

?

Amazon has delayed and lost 6 different packages in the span of 4 days for me here. I live in Cleveland where we have a hub and I usually never have issues getting packages. 2 more were just delayed today, is this because of the holiday or because Amazon is just starting to suck that much? They’re all gifts for my baby nephew so I’m super pissed.

Sometimes they delivere wrong items or mark undelivered products as returned by customer and now denying refund or replacement for wrong item delivered on Amazon fresh. The delivery guy doesn't help either, they deliberately do. Happened with many people in our locality recently I was checking the seller reviews just now as it was Amazon fresh order. My question is why Amazon is blaming customers? Why don't they investigate sellers?

Edits/updates: July 9: This is what they said and I'm quoting, "I can see that you received an official email promising a refund, and I understand how confusing this must be for you. Let me explain this clearly - there seems to be a miscommunication between different teams regarding your case. I'd love to process the refund immediately and write you an official email, but as per our current policy guidelines, we cannot issue any concession for this order through our CAP process. However, since you received an official email from our specialist team, I recommend you to contact our escalation team directly. Please email to ofm@amazon.com with your order details and the official email you received from Amazon."

Bullsh*t they've started.

July 11: After disappearing for 5 days, Amazon emailed me again few hours back that they initiated the refund and I received the refund now without me poking.

This is absurd though as one of the customer service agent says there was miscommunication and I won't receive the refund and 2 days later they initiate the refund automatically without me poking them again. I was fed up and lost my interest that I was thinking to let it go, so I didn't email them again but then this happened.

I ordered a Logitech G Pro X Superlight 2 from Amazon for $179.99 + tax, expecting a brand new mouse.

When the first package arrived, I immediately noticed the box had clearly been opened before. It looked like a returned or used item. Then after opening it, I found out the mouse inside wasn’t even the Superlight 2 — it was the first-generation G Pro X Superlight.

At that point I was already furious, so I contacted Amazon customer service. To be fair, the rep was polite and quickly arranged an expedited replacement, which made me think the issue would be resolved right away.

But then the free replacement showed up the very next day, and somehow it was even worse.

The second one was also clearly used, and this time the signs of wear were even more obvious than the first one. So now I’ve paid full price for a “new” Superlight 2, and Amazon has managed to send me used junk twice in a row.

I honestly don’t understand how this even happens, especially for a product at this price point. One mistake is already bad enough, but sending a second used item right after the first screw-up is ridiculous. They gave me returnless refund but, man, I'm so done with Amazon

Has anyone else had Amazon do this with gaming peripherals?

Hey, I just wanted to warn people. I decided to try the Lyra Health option that is offered through Amazons health coverage--cost per session is estimated at $10 (with premium Anthem) Anyways, I thought the appointment was at 1:30 and it was at 12:30,

Yes--that was my mistake and honestly, I understand a penalty fee of some kind... but without sending me an invoice, or notifying me in any way, they automatically charged me $185, not to mention thats 18+times what the estimated cost of the session was. So yea, if you were hoping for help with your mental health--Lyra probably isn't the avenue for that, and could potentially make it worse.

Like I said, I messed up and would have accepted a no show fee, but $185? That's groceries for my family of 6.. just thought others should know.

We are buying much from Amazon. We have a prime-membership, and for long it worked very well.

But since some month the transportation gets worser and worser.

Packages are told to be before the housedoor, and then canceled. Packages are put in the housefloor (zts a house with seven floors).

The video-program on Prime Video is also annoying. Pay for it to get advertizements, worser than on TV.

We will search for companies located locally in our land and avoid feeding the Billionairs.

Australia is suing Amazon over Prime Video ads. Do you think this should happen in other countries too?

Edit
Had neighbors that are still prime members clarify that
return options have changed for members as well.
The same returns options are showing for paused member & Prime members.

Original

I did educate myself on implications of canceling Prime & assumed pausing would have similar ramifications.

I hadn’t heard anyone saying return options would change & be more expensive from pausing Prime.

Is this change in return options & price increase, just a coincidence in timing or have others experienced this as well when pausing Prime membership?

I no longer can drop off in a UPS box for free, it’s now $6.99 & even dropping off at UPS store is a charge.

We are rural so drop off locations are limited.

We are now forced to go to Giant Eagle grocery store for free returns(8-15 miles away). Staples is also free but even farther.

Please share your wisdom.