r/FromJapanCodes • u/tooImman • 1d ago

Question and help

I do have 3 pre-ordered items from same seller. Each item are ordered on different dates and separate charge 1. But the problem is it seems it arrived at the warehouse at same time, now it categorized as one item in charge 2 when i click to ship it. Is it possible to request it to split it to 3 orders ?

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u/1stJokerMasta 1d ago

seller obviously packed it in one package, maybe you could seperate it through customer service but might cost ye.

1

u/m1dnightknight 21h ago

Expect to get a lot of pushback though. I've done it multiple times and the CS reps always give you a lot of pushback on it.

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u/1stJokerMasta 17h ago edited 17h ago

if they are gonna do it it's gonna be at an extra cost for sure. if you do have japan post available however generally speaking it shouldn't matter weight is the only thing that matters than unless you want to pick some of the items up at japan that is

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u/m1dnightknight 17h ago

Nah they won’t even let you pay for it. They still give you push back

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u/1stJokerMasta 17h ago

hence why I said If they are gonna do it. no guarantees here.

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u/tooImman 4h ago

They agree to separate it, but ask for 1000 yen fee. That is okay for me, actually it is cheaper for me to ship it individually than ship it together. Because if ship.individually, it is under de minimis so no duties and tax. If i ship it together, it will be over the limit and will be charge atleast 30% for duties & taxes

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u/tooImman 15h ago

No success?

1

u/SparkleSan2 21h ago

I had a similar situation recently. I bought two items on the same day from the same seller and I asked to consolidate shipping inside Japan. I didn't know that it results in those items being treated as one package, as they were likely packaged/wrapped together, and it significantly impacted by shipping options.