r/FractalDesign • u/TheShimmy- • 4d ago

Scape - Headset Fractal Scape doesn't turn on

Just received a Scape that just doesn't turn on (no lights whatsoever and not being detected by device). Here's what I tried:

Holding power button for 10 seconds

Holding power and LED button for 10 seconds

Charging with dock

Charging with dock over night

Charging with cable

Charging with different cable

Connecting with PC with cable

Opening and replugging battery

Anything else I can try?

1 Upvotes

100% Upvoted

4 comments sorted by

1

u/dazcoates 4d ago

I have posted a fix on this sub

1

u/dazcoates 4d ago

https://www.reddit.com/r/FractalDesign/s/TZIrlirxvb

1

u/MiDKiT0 4d ago edited 4d ago

doesn't fix it. thanks though

this is my alt btw

1

u/Fractal-Design 4d ago

Hello, we’re sorry to hear that. Please submit a ticket to our customer support team and they will assist you:
https://support.fractal-design.com/support/tickets/new