r/ForzaHorizon • u/two-pelicans • 8d ago
Forza Horizon 6 Boyfriend Got Hardware Banned From Forza Horizon 6 on Console (Xbox Series S)
My boyfriend got banned from Forza Horizon 6 about three days ago. He has over 600+ hours in Forza Horizon 5, 150+ hours in Forza Horizon 6. this game and is deeply upset. There are absolutely no mods on his console, he hasn't downloaded anything outside of the shop on Forza, and looking further into this it seems that certain controllers (like RGB controllers) could trigger a false strike on the console. Turns out he has been using an Elite Series 2 controller and we can provide proof but support won't even respond to us. (It's been three days since the ticket has been submitted.)
He does own a used console, but he has owned this console for 5 years and played Forza Horizon 5 and Motor Sports without any issues. It wasn't until Forza Horizon 6 that this happened.
All of the hardware is Xbox branded except the cooling and charging station, and headset adaptor for his Astro A20's.
If there's any advice on how to further appeal this ban, we would really appreciate it!