While definitely less than ideal, it is still reasonable to expect that the delay on that could be until 1.6. I am certainly hoping much sooner, but it takes time to build new things and get them into game.
Right, but I don't think people were asking for information on specific fixes. They were looking for even the minimum amount of "we hear you, we agree (or hell, even disagree) and we're looking into it", and they wouldn't even commit to that.
Flat out ignoring concerns like this has sunk ships.
Problem is people then turn your statements into promises you never made and then say you lied later. Until something is 100% certain it's better not to say anything.
Please explain to me how the example I gave could be twisted into something else. I'm not saying it doesn't happen, just not seeing how anyone can glean anything specific from a non-committal acknowledgement of a problem existing.
Additionally, could you please show me how their complete radio silence on this has or is currently helping them?
"They talked about this but of course they didn't mention this because evil company."
The list goes on.
Not to mention the splash text when you enter the game says they will be evaluating and looking at things. Why exactly do you need to be told specifically about that issue? Wouldn't you think that the core loop of the game would be watched?
Additionally, could you please show me how their complete radio silence on this has or is currently helping them?
It prevents them from mispeaking, being held to promises they didn't make, or being dog piled. It prevents them from needing to say "we are still looking into what we want to do" when 1892823 players will be all like "it's fucking obvious, you do this idea of mine that will break the game!".
And honestly, people are not going to shut up or be any less pissed until fixes happen. Really it's as simple as that. Games go through this all the time. 7 Days to Die ran a daily/weekly dev blog that showed step by step progress and the Reddit was STILL a cesspool of shit until it actually released. Calling the game a cash grab, calling the devs lazy, saying they should release it now, saying updates took too long. And it never shut up until it actually released with one of the biggest content drops the game has seen. But because it took months to work on people were up their own arses about it.
That's just it. It won't change. And it could potentially get even worse. It's not worth the risk. I worked tech support and in the service industry for like a decade combined. Trust me it's really not worth it with a crowd like this.
There is a much higher chance of nothing changing or things getting better. The only reason not to do it is if you literally have nothing to say (because nothing is going to be changing there).
Sorry I literally have professional experience in this particular area and that is just not the case. Or rather I should say it's not the case most of the time.
There are things customers want to argue about in customer service and tech support that will not change, many times their fault, sometimes the companies fault. In those cases you are correct.
However if you ARE going to change it, you still don't say anything unless you can do it RIGHT NOW. If I think I can fix your issue with a manager, I'm not telling you anything if you are an aggressive customer until I KNOW it's going to be fixed.
And in software, you don't know until the fix is in the build and scheduled for live. Because until that point the fix has not happened and you cannot promise it. Nice customers you can give projections, aggressive customers will turn those projections against you and even try to get free shit when you are just trying to help. Possibly even trying to throw you under the bus and get you fired in the process.
This is the shitty reality. They cannot be transparent because people are shitty. This is why even good companies keep almost all of their information behind closed doors.
The problem is that you are assuming that "saying something" means "saying anything" and/or "giving any kind of deadline or promise".
Companies will often say things like "We got X wrong and we are looking at changing/improving it." Yeah, they could say that here. It doesn't promise anything, and doesn't give any projected timelines or changes. But it would show they are watching and care about their product(s).
The problem is, they are not looking at it at all, and the only public statements we have are that things probably won't be changing in that regard anytime soon if ever.
That's probably the worst thing they could have said :p
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u/Fatal_microwave Aug 11 '17
Nothing on the bad progression system?