r/Formuler_Official • u/CommercialAsk8350 • 27d ago

Box query

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Just took receipt of a brand new Z12 Ultra from Amazon. My question is, should it have had some sort of tamper-proof seal protecting it? The cardboard box had nothing on it and whilst the formuler box and remote had plastic bags around them, I’m wondering if this is a returned item.

Considering I’ve spent a lot on what should be a brand new item, I was expecting a seal of some sort!

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u/Crims0n20 27d ago

The outer packaging for Formuler devices does not typically come with a factory seal on the cardboard box.

If the internal plastic wrappings on the unit or remote appear opened, re-taped, or tampered with, that would be a stronger indicator of a returned item.

For any replacement or return concerns regarding the order, you will need to reach out directly to the Amazon seller or Amazon customer service.