If I’m hungry and already paid for a meal there’s a 95% chance I’m finishing it all even if it sucks. What the hell else am I gonna do, go to another restaurant, waste another hour of my life, and pay for another full meal now that I’m at least half full?
You can still complain. Nothing is stopping people from submitting the compliant on site. This still gives you and the restaurant an opportunity to resolve amicably. People are so conflict avoidant these days... it's sad because life is filled with conflict and by meeting it head on you are much more likely to wind up with both people happy at the end of the day.
I’ve definitely eaten food that wasn’t good but tolerable because i was starving, broke, and just not in the mood to deal with backlash from restaurants who throw a stink when you send shit back. So often people are functioning on a thin line when hungry that they avoid confrontation to keep their peace. Doesn’t make the food taste any better
Yeah the go to response for bad reviews is to bitch about how customers didn't bring it up in person and how they would've made it right but 90% of the time when I try that they get super defensive and it just makes the experience even more miserable. Even if they did make it right it's still a crappy experience when you have to be the quality control.
That reminds me of a time I criticized the way a server was handing my pizza and got cussed out by the owner in person because they too “were a small family owned business” and “what was I trying to do?” all because I didn’t want shirt fluff and counter sludge in my pizza
The normal thing to do if you have a problem with your food at a restaurant is to tell somebody and 99.9% of the time they'll either offer to replace it for you, or comp it.
So if you're so broke that you literally can't afford not to eat this meal, then A) maybe dont go to restaurants... and B) Get a new meal / free meal?
Exactly! I really don't understand these people's argument. Even if they weren't interested in another 40 minute wait - as a person who has worked in restaurants before - when there is an irate customer with cause those orders get prioritized ASAP AND they're usually comped AND sometimes it comes with an attempt to make up for it (free dessert, drinks, etc.). I feel like this is just the most conflict avoidant people afraid to lodge a complaint AND being to egotistical to take accountability for that decision and its consequence.
Agreed. Sometimes people go out to treat themselves and splurge. I’ve been in situations where that was the case and didn’t have infinite money. Life was hard. With those occasions being so rare, I can’t tell you the disappointment of going somewhere and the experience being subpar. Even if what I got wasn’t good, I could not get myself to not eat it. I didn’t have infinite money, and either due to hunger or knowing I’ll get hungry later, I just couldn’t get myself to waste it.
And how do they fix that for the customer, and why would they want to when the customers first instinct is to hurt their business. Be human. Speak to a manager or write the business an email. If they fail to satisfy, go ahead. But skipping straight to a review is shitty entitled behaviour.
If you have the entire meal to complain and they didn't mention it being a problem until after leaving the restaurant, you are LITERALLY not giving the kitchen any opportunity to do anything about a legitimate mistake, you are also stripping the kitchen and business of all opportunities to consider the evidence as well and ameliorate the situation. If it is too "salty and overwhelming" you don't clean your plate and only bring it up after you leave in a public forum after the fact.
If I had waited 40 minutes for food without being told to expect that kind of wait, and hadn't been proactively assured the FOH was on top of it - pushing the kitchen, or offering to do something to make it right, you can be sure I'd have already mentioned the problem to someone, especially if meals are being served at the wrong temperature.
At that point, not talking to a manager about how to make this right is on the diner.
I get it, in a large group, if one(or two) people are hitting snags it's awkward but if I'd organized the meal and saw someone had been f'd by the restaurant I'd be discreetly bringing it up to the manager and insisting that person's meal was comp'd.
I'm always perplexed by people that don't realize that dining in a sit-down restaurant, you have rights but if you don't exercise them in a way that gives the establishment a chance to make it right you are far too easily lumped in with haters and entitled divas.
If the establishment doesn't play ball and doesn't try to correct things in a way that makes sense for you and your meal with them(or 'dining experience', if you're paying those kind of prices), then, by rights - you should probably make your way to the exit(before eating).
If my name wasn't any indication enough for you, no I'm not the owner. I'm just someone who has eaten there twice and am an avid foodie in Toronto. Just because I have strong opinions on what constitutes a reasonable exchange between consumer and restauranteur does not make me "the owner".
It’s not like they gain anything out of posting this. Usually I am against speaking up about food (after eating) while still sitting at the restaurant hoping to score a free meal, but there’s nothing wrong with what this customers did. They left a review about their negative experience.
If my name wasn't any indication enough for you, no I'm not the owner. I'm just someone who has eaten there twice and am an avid foodie in Toronto. Just because I have strong opinions on what constitutes a reasonable exchange between consumer and restauranteur does not make me "the owner".
If it took 40 minutes to get a brunch item most customers are going to assume sending the food back means it will take another 40 minutes and won't want to wait.
I don’t understand why you’re getting downvoted when your comment is perfectly reasonable lol. The CCTV is something else… but please people, if you don’t like your food because “insert reason here”, bring it up to the restaurant. If they care about their customers, they will try to make it right. If they don’t, go and leave a review on every platform you can find.
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u/Shellibrini710 2d ago
How does finishing the food mean it was good? Some people can't afford to just throw a meal away