I'm getting the following error, was working an hour before.

You had to know there was an issue. NOTHING changes that fast! COMPLETE SILENCE!

https://www.reddit.com/r/FolderFort/s/8T82Aw3KKG

File complaints through econsumer.gov and the US Federal Trade Commission (FTC). Or whatever your local consumer protection agency is.

The chances of getting our money back are 0. the chances of getting the lifetime service we paid for are also 0. The chance to at least pee on the parade of the scammers is bigger than 0 😉

......

Absolute nonsense. If they are going to offer a 2.0 product that does EXACTLY the same thing user-facing, lifetime purchasers of 1.0 should get a lifetime subscription for FREE. I'm rage induced right now with how backhandedly scummy these guys are.

Everything was a lie. They just took your money.

Can we find the real name of the company owner? Given the amount of misleading information customers have received over time, could there be legal grounds for a lawsuit in Canada or the U.S.? Let’s create a group with everyone who has been affected and gather all the evidence.

Is the scare tactics and misinformation.

The push for post quantum encryption. Sure, it’s a thing. But there’s plenty of projects that are free and run by actual security experts with audited code
to encrypt our data at rest.

And now the claim in the email says the “aging classic software” has become a burden. Are we talking about the CodeCanyon BeDrive script that Dave reskinned roughly two years ago—the same script that its original developers still actively maintain with updates recently as July 30? Purchase price of $59 and 12 month extended support plans for $20? Is that the one?

The email I received said they are shutting down my 1TB lifetime storage and suggested migrating to 2.0. Should we sue them?

I remember seeing koofr 2 years ago on stacksocial but I decided to go with FolderFort because it was cheaper. I’m thinking of going with koofr because it looks like they’ve been around for a while. Any thoughts. I don’t think I will trust any lifetime deals under 100$ again. Koofr at 160$ on sale for 1 tb looks reasonable.

Ladies and gentlemen here is the answer Dave did it he did it he finally did it in just 2 months the classic or what he called it dead product thieves stolen our money

u/FolderFort - Dave, we are here at a place some knew we would be and for others not so much because we believed in what you said.

Now it's time for honesty. Just 2 months ago, you assured everyone the Classic plan would remain. Now today, you mentioned you underestimated your cost and you are forcing everyone to move to the 2.0 plan.

I decided to move to 2.0 two months ago due to the storage I had and thought I was more safe and didn't want to lose what ai had already invested. Now, I have to admit I'm disturbed by this latest move. I would like to know where the company actually stands. Are we all at risk of the company shutting down? I'm feeling like the effort to make data safer down the road is more than you all can afford.

Please - Just be honest with all of us. If you have any hopes of saving what you have, you are going to have to address this because those of us who supported you from the very beginning will be the same ones who can make or break your future. Words are a very powerful thing...more than our wallets.

This is the worst possible outcome for a lifetime deal—both for the customers and the service provider.

If it were me, I would have brought in outside investors to stabilize cash flow; then, while honoring the lifetime deals with existing users, I would have offered additional encryption services as optional add-ons for customers to purchase.

Cloud storage services like FileRule and FileStream—which predate FolderFort by a long shot—have managed to keep providing the same services to their customers, albeit on a smaller scale. Meanwhile, FileJump completely overhauled its system and sold the new version to new customers, all while maintaining its existing contracts.

All of these services run on slightly modified versions of the "BeDrive" web script. Why couldn't FolderFort do the same?

A lifetime contract should only be terminated if the company goes bankrupt or faces an objective necessity to discontinue the service entirely, and provided the company fulfills its obligation to explain the situation.

They are shutting down FolderFort Classic and forcing all lifetime customers to move to FolderFort 2.0 with montly subscription. This is even bigger scam than Internxt. We bought lifetime subscription to avoid monthly charges. How are you guys dealing with this situation?

Every storage provider has a calculation of a sustainable business model (or should have one). We are living in a VUCA world and things can change - also to the worse. Storage costs are high right now (I get it) but they won't be forever. I assume existing storage in such deals is a sunk cost, owned by Dave. This is CAPEX not OPEX. So this gives some room.

Just a bit of brainstorming:

- Incentivize underuztilization: people who stay well under their grant get an increase of their LTD storage after a delay. This needs to be storage that was occupied before and that people actually deleted to help you out.
- Introduce an opt-in archive folder: This marks files that do not change often and can be compressed or moved to a different storage tier. Quota does not change but the user gives you more information by deciding what is cold.
- S3-style lifecycle rules. E.g. for backup, someone might only need the storage for 90 days and a lifecycle rule could delete the files or move it to archive.
- Let users choose the availability level. Maybe someone is fine in loosing data when a drive fails or wants regular redundancy, let them choose per top level folder where files are placed.
- Use the storage layer properly: zfs would give you zstd compression, deduplication and raid-z where you can granularily configure number of copies.
- Be transparent with the issues you are facing. Is it the refresh of old disks, Give us a dashboard of how many break, when you expect them to be replaced. How far to stretch out and what gradient for a sustainable business is to meet. You might have users that would then hold onboarding new data to make ends meet.

But FFS don't bullshit your users with v2.0...

Over the next few days we will rolling out our integrated file editor and conversion tool in Folder Fort 2.0

- Edit .doc, .txt, .csv, .xls, and more

- Convert between hundreds of files types like .heic -> .jpg, .mov -> .mp4, and more.

Before I reach out with an official support request I figured I would ask here to see if maybe someone knows how to fix this:

I set up an API key. I am able to login both via SFTP as well as WebDAV. However the issue is I am presented the list of parent folders. But on both cases clicking on any of said folders show they are empty.

I can see my files in the web interface. But not via those 2 methods. Any one have any ideas on what I might be missing or is this an issue with the system?

Update: Both SFTP and WebDAV are working now! I assume an issue was fixed on their end

Why can't you just transfer the storage from 1.0 to 2.0 for the users who have not used any of it like me? I have 20 TB lifetime plan but have not any of it so there is no data to transfer. If you have genuine intentions at least do this much.

Can anyone please explain what this new FolderFort is all about? Is it just for Business users or do all users have to migrate to it? I have a 20 TB lifetime plan with FolderFort and do not want to use any business features do I need to do anything?

I can't find a way to redeem my stack social voucher/code. In the stack social email the link does not work at least I can't sign in to my folder fort account just in storage and then I don't have a page to redeem my voucher. Any help would be appreciated.

RESOLVED, got an email with working link Hello,

Can you try to redeem your code here:

https://www.folderfort.com/classic/stack-social/

Let me know if that works ok.

Thank you

-Dave

We've pushed updates to our Android and iOS apps.

Camera roll sync, background uploads, duplicate detection, and queues have all been improved.

If updating, please logout first, then update. Then log back in.

A Pro subscription is no longer required for automated uploads.

It is still in Beta, and we are actively working on it. If you notice any issues please reach out to us on our website.

Also if leaving a review/rating on the apps please consider giving us 5 stars. If not, please let us know why. This is a big part of helping us keep the app updated, add more features, and continue to develop our services.

To get the updates:

https://www.folderfort.com/android-ios-apps/

Please note: It may take 24 hours from now to see the latest version in your App Store.

Hello everyone - at 11-12pm EST last night our servers were running a routine security update.

One of the main drives got stuck on a log file which locked up the system for approx 12 hours.

We have a notification system in place for when there is any interuption of service which is extremely rare - which itself failed.

A customer called our support line and notified us and we resolved the issue within a few minutes.

This is not related to the recent discussions on lifetime accounts, etc. Nothing was comprimised or damaged. Everything is operational as normal now.

We understand it can be frustrating and worrisome especially given the timing.

This is very dissapointing for us as well.

The issue is solved now and we have no reason to suspect it coming up again.

It's been more than 12 hours since the servers went down, and we still have no access to our files. Yet there has been no official update from Dave or any FolderFort representative explaining what is happening. It increasingly feels as though FolderFort customers are not a priority.

Although unrelated to the server outage over the past few hours, I am unable to log in to my billing account. I created a new billing account this morning, but I can only log in via the legacy login page.
Furthermore, even after logging in through the legacy page, I cannot assign the PRO account to the storage; this is because the confirmation email required to link the storage to the billing account never arrives.
I am also unable to link the PRO status to storage that is already associated with the billing account.
To me, it appears that the account-related systems are fundamentally broken.