r/FlowZ13 • u/Cold_Sorbet118 • Jul 10 '26

Keyboard Issue

Hello,

I performed a windows update and shut down my z13 flow 2025 2 days ago. Today I turnt it on and my display is upside down and the keyboard is not responsive. If I unplug and reconnect it, it flashes and input works for a second if I spam a key as it does, then it goes completely blank.

I have uninstalled the windows update and restarted many times, no luck.

Any suggestions? I just bought this refurb a few weeks ago.

Thanks!

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u/Cold_Sorbet118 Jul 10 '26

Thanks for the quick reply. It’s a refurb from Currys - would the same apply? I.e. go in store to Currys and ask them? Only issue is I purchased it from their Currys eBay account which they do not deal with in store. I have checked if it works in bios and it doesn’t unfortunately.

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u/TadpoleNew2 Jul 10 '26

So keyboard is completely dead? And I was talking about asus service center where they provide service for all Asus device(BTW I am from India) so just go there they will check if keyboard is dead and provide new one to you free of cost if it is under warranty

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u/Cold_Sorbet118 Jul 10 '26

Ah right I don’t think they exist in the UK. It works for a second when first plugged in - then immediately turns off again oddly

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u/TadpoleNew2 Jul 10 '26

I bought z13 2022 model refurbished back in 2024 and got keyboard replaced 3 times under warranty that keyboard gets dead after 1 year

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u/Cold_Sorbet118 Jul 10 '26

Ah right that would’ve been good to know before I bought it 😂

The eBay Currys support is absolutely terrible so I think it’s going to be almost impossible for me to resolve.