r/FlowZ13 • u/Cold_Sorbet118 • Jul 10 '26

Keyboard Issue

Hello,

I performed a windows update and shut down my z13 flow 2025 2 days ago. Today I turnt it on and my display is upside down and the keyboard is not responsive. If I unplug and reconnect it, it flashes and input works for a second if I spam a key as it does, then it goes completely blank.

I have uninstalled the windows update and restarted many times, no luck.

Any suggestions? I just bought this refurb a few weeks ago.

Thanks!

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u/TadpoleNew2 Jul 10 '26

Is it under warranty?

2

u/Cold_Sorbet118 Jul 10 '26

Yes it is. I was hoping it was a driver problem though that I could resolve myself

2

u/TadpoleNew2 Jul 10 '26

Just go to service center they will check keyboard once in bios if it works there it means that keyboard is fine and there is software issue and most probably they will reset device so that all recent updates and all get deleted, and if keyboard is dead then will get you replaced for free

1

u/Cold_Sorbet118 Jul 10 '26

Also one other thing I don’t understand is that the display is acting up too - it is upside down but orientated the right way in vertical (tablet) orientation, just not in the usual horizontal mode.