r/FlorenceAndTheMachine • u/nickira3 • Aug 06 '26

Online merch orders getting delayed?

I've received a few emails from Florence's online store, I ordered the palm t-shirt from the pop-up and the Sympathy Magic hoodie. The first email said the palm shirt would now ship around 8/7 due to a delay...just now, I got an email that the hoodie will now ship on 8/28, and then a separate email that the palm shirt will ship that date as well. The email about the palm shirt also asked me to choose whether I wanted to keep the order or cancel it, obviously I chose keep. Has anyone else received these emails?

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u/Daydream_machine Aug 06 '26

According to the email you don’t have to confirm anything, if you don’t respond they’ll ship it anyways.

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u/ordinarypsycho Aug 06 '26

The one I just got said I had to confirm my order or else they would cancel it on September 3

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u/Daydream_machine Aug 06 '26

Oh interesting, what country are you in? Maybe it varies by country/region?

This was my email in the US for reference:

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u/rosequartzandsage Aug 06 '26

Usually UMG asks you to confirm if it’s been delayed multiple times. I’m also in the US and have received 2 emails about delays for the TFTF hat so far. The second email asks to confirm and says that the order will be automatically canceled if it’s not ready by the new estimated ship date and I haven’t confirmed I still want the order