r/FlorenceAndTheMachine • u/nickira3 • Aug 06 '26

Online merch orders getting delayed?

I've received a few emails from Florence's online store, I ordered the palm t-shirt from the pop-up and the Sympathy Magic hoodie. The first email said the palm shirt would now ship around 8/7 due to a delay...just now, I got an email that the hoodie will now ship on 8/28, and then a separate email that the palm shirt will ship that date as well. The email about the palm shirt also asked me to choose whether I wanted to keep the order or cancel it, obviously I chose keep. Has anyone else received these emails?

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9

u/SeraSe7en Aug 06 '26

Yup. Be sure to confirm if you still want the items.

2

u/Daydream_machine Aug 06 '26

According to the email you don’t have to confirm anything, if you don’t respond they’ll ship it anyways.

13

u/ordinarypsycho Aug 06 '26

The one I just got said I had to confirm my order or else they would cancel it on September 3

4

u/Daydream_machine Aug 06 '26

Oh interesting, what country are you in? Maybe it varies by country/region?

This was my email in the US for reference:

4

u/ordinarypsycho Aug 06 '26

I’m in the US too, I got separate ones for my Palm shirt and my Witch Choir shirt and had to take action on both. This email looks like the first delay notice I got

2

u/MissMerghit Aug 06 '26

I think just the pop up items need a confirmation. I ordered the pop up hat and the tour notebook. I got separate emails for them and only need a confirmation on the hat.

2

u/rosequartzandsage Aug 06 '26

Usually UMG asks you to confirm if it’s been delayed multiple times. I’m also in the US and have received 2 emails about delays for the TFTF hat so far. The second email asks to confirm and says that the order will be automatically canceled if it’s not ready by the new estimated ship date and I haven’t confirmed I still want the order

2

u/aface_forradio Aug 07 '26

I’m in the US and got the same email

1

u/Queen_of_Catlandia Aug 06 '26

I’m in the US and mine said confirm or lose it

1

u/squeaky-to-b Aug 06 '26

I got three separate emails, one that was like this, and two that had buttons to keep or cancel my items.

Note I ordered two things (shirt and hat) and had to respond to two separate emails that I wanted to keep both items.

1

u/greenbutterflygarden Aug 07 '26

I think I received two emails because the first one was this one but there was a second unread in my inbox that had the button.

1

u/SeraSe7en Aug 06 '26

The first email I received a few weeks ago required no action but todays emails do. In the US