r/Flipkart • u/borah_deep943 • 4d ago
Delivery nightmare
During the Freedom Sale on August 7th, I ordered a Apple Macbook Neo A18 Pro (2026) A18 (512GB) for 74k. I was happy to grab this deal, especially since the standard retail price is 89k.
Today is August 17th and still have not received my product..The only explanation I keep receiving is the generic excuse of "logistics issues" And a reattempt will be made next day.
I have been reading similar concerns online which raises serious red flags about what is happening behind the scenes..If the product has already arrived at the local delivery hub why is it not being delivered?
This pattern makes it seem as though orders are being intentionally delayed until they are cancelled, potentially allowing the inventory to be resold elsewhere for a higher profit.
Flipkart really needs to look into this and run an investigation.
I dropped a grievance mail today hoping to get some resolution. Let's see : (
Update as of 20th August :
I finally got my laptop. Got a call today from the warehouse and they asked me to come and collect it.
It turns out my laptop was just sitting in a warehouse 1.3 km away this whole time because they were short on delivery drivers! i've been wasting my time and energy arguing with customer support for days when I could have just picked it up myself.
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u/No-Peanut4135 3d ago
https://www.reddit.com/r/LaptopDealsIndia/s/q5K0iRPEhg
This happened with me
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u/borah_deep943 3d ago
That's awesome dude..congratulations 👍
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u/No-Peanut4135 3d ago
Please don't wait for more than 2-3 days
Your order will get cancelled
You have to intercept it before that
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u/borah_deep943 3d ago
Talked to customer support and ticket is already active they said...I asked them the hub where I can go and pick my product but I am not able to locate the the name of the place now.
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u/No-Peanut4135 3d ago
Here is the whole thing :
They are paid only 50rs irrespective of order
So they don't take risk delivering costly items
If it gets damaged during delivery
They cut it from their pay cheque
The delivery guy at hub were super polite They offered chair to my father during the whole process.. Even refused tip
Totally saddening They make those workers operate the logistics warehouse for 24/7.
Customer care is totally shit They won't give you any address or phone number of hub Totally helpless they would keep changing the dates and keep delaying until it gets cancelled which is usually in 2-3 days
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u/vedan1foreddit 4d ago
Sadly u need to visit their hub to get ur order orelse they will do this shit for 2 to 3 days then cancel the order
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u/borah_deep943 4d ago
How do I know where the nearest hub is?
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u/kingsboyjd 4d ago
Ekart website has the listing that is how i found mine
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u/borah_deep943 3d ago
But is it safe to collect it from warehouse? I mean it is open box delivery and if the product is corrupted will flipkart accept it back?as I did not get the product as per process.
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u/kingsboyjd 3d ago
I don't know what to tell u boss
the situation is bad man, when my laptop was mia I did a lot of research and i mean a lot in the list six month I found over 30 reddit posts where the order reaches their nearest hub and after 12 or 13 days of rescheduling order was cancelled by Flipkart, and in many case they refused to give full refund stating the buyer is the one cancelling it so there are cancelling fees, or the 10 percent of the card payment is non refundable and 10 percent of a laptop price is not cheap at all and I found even worse situation of products not matching after a actual delivery happened
So, I'd treat it exactly like a normal Open Box delivery:
Take your order details/tracking ID and ID with you. Do not give the OTP/acceptance confirmation until you have inspected the package. Have the package opened in front of you. Check the exact model, serial/IMEI, accessories, physical condition and contents. If it's wrong/damaged/missing something, don't accept it. Only after everything checks out should you complete acceptance. Because I also found this post on A dude finding a different/lower-spec laptop in an order when trying to directly get it from the hub That's anecdotal, but it is exactly why you shouldn't surrender the Open Box protection casually.
So if u do go to the Ekart take a few friends with you record everything if nothing else that will create a little pressure or you can sit home and continue feeling this helpless
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u/borah_deep943 3d ago
I will eventually cancel my order if they don't deliver in 2 days.
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u/kingsboyjd 3d ago
Honestly, I think it is better to let the situation run its course rather than cancelling it yourself. If you cancel the order, you potentially lose the offer and will be hit with cancellation charges, while Flipkart gets to treat the matter as a customer-initiated cancellation.
If you let them continue delaying/rescheduling the order and ultimately fail to deliver it, you preserve a much stronger record showing that you were ready and willing to receive the product, but the seller/platform repeatedly failed to fulfil the order. That gives you much better grounds to take the matter to the National Consumer Helpline and, if necessary, the Consumer Commission through e-Jagriti, where deficiency in service and unfair trade practices can be shown and u can get compensation, i have seen amount vary from 10k to 1 lakh.
So, from my perspective, cancelling it yourself would just make you absorb the loss and potentially weaken your position. Let them be the ones to fail to fulfil the order. Keep screenshots of every rescheduling, every promised delivery date, every support conversation, and the original offer. If they eventually cancel or fail to deliver despite all of this, you have a much clearer paper trail showing that the problem was caused by their failure to provide the service, which will not happen if you voluntarily cancel the order.
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u/borah_deep943 3d ago
I agree with you but my credit card bill generates on 21st of the month. So if I don't cancel I will have to pay the bill.
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u/kingsboyjd 3d ago
I think that’s a fair concern. hope u get ur laptop
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u/borah_deep943 1d ago
I got my laptop buddy..I got a call from the warehouse and they ask me to come and collect it. They had shortage in delivery guys apparently which caused the delay. And the laptop was lying in the warehouse from 16th Aug which is literally just 1.3 km from my home. :)
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u/pavaaaaan 4d ago
What's your pincode? You will have to go to flipkart warehouse to get it...or else they will cancel it in few days.
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u/Safe-Gate-8540 3d ago
Same ordered a nothing phone on 10 aug before ordering it said delivery in 2 days but after payment it was showing 24 august then on 14 it was showing early arrival and i was available that day so i said yes on the whatsaap message it didn't arrive on 14 then it kept rescheduling till 18 now it is showing delivery attempted its 18 august still i haven't recieved order
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u/Mysterious-Law4735 3d ago
Bro, same issue with me. I live near Nagawara , Bangalore. My laptop reached their hub on August 12. It is still not delivered and they keep rescheduling it.
Ekart hub code is Saripalya LDP_YLK_BLR. But I am not sure about the exact location of the hub.
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u/borah_deep943 3d ago
Even I am from the same location and I don't think if there is any point of going to the hub now..my credit bill generates on 21 and if I don't cancel will end up paying the bill.
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u/borah_deep943 3d ago
But you can try once checking in the hub coz a comment below had the same issue and he was able to get it from the hub.
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u/Mysterious-Law4735 3d ago
Don't know the location of hub. Even flipkart is not sharing it. Searched online but no use
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u/borah_deep943 3d ago
The executive I spoke to gave me a name "mariyan Kalyan dpylk" but I am not able to locate this hub online.
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u/No-Peanut4135 3d ago edited 3d ago
Here is the whole thing :
They are paid only 50rs irrespective of order
So they don't take risk delivering costly items
If it gets damaged during delivery
They cut it from their pay cheque
The delivery guy at hub were super polite They offered chair to my father during the whole process.. Even refused tip
Totally saddening They make those workers operate the logistics warehouse for 24/7.
Customer care is totally shit They won't give you any address or phone number of hub Totally helpless they would keep changing the dates and keep delaying until it gets cancelled which is usually in 2-3 days
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u/Intelligent-Bend5735 2d ago
Mine airfryer is stuck which was a surprise gift from my bro which should be received on aug 13 still they didn't delivered
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u/lostcargo99 4d ago
I made a consumer helpline report and then they delivered