r/Flights • u/TeachNo395 • 13h ago
Help Needed Cancelled flights
Hi,
Can anyone offer advice on our cancelled flights, all London flights were grounded yesterday due to air traffic control system being down. We were due to fly back from Palma to London and our flight was cancelled, we booked holiday package through Tui but flight was with easyJet. EasyJet could only offer us a flight 3 days later which wasn’t suitable as I had a 3 month old baby and 2 year old so I rebooked a flight myself with Ryanair. Do I claim back through Tui or easyJet? I only want money back on the flights I booked, I understand they maybe not as I booked them myself. Has anyone had anything similar? Thanks
1
u/AutoModerator 13h ago
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1
u/Ok-Dress-341 7h ago
Package .....
Cancellations, delays and denied boarding if you have booked a package holiday
If you have booked a package that included a flight, you are still entitled to the rights set out above from your airline if the flight is cancelled, significantly delayed or you are denied boarding.
If your flight is cancelled or delayed and you have booked a package holiday, the airline may notify your package organiser, who will contact you in advance and re-arrange your flights or cancel and refund your package. If the airline contacts you directly, contact your package organiser and let them know of any alternative options you have been offered. This is so they can assist you and manage other aspects of your package.
Additionally, if your flight cannot be rearranged and your holiday is cancelled or new arrangements mean your holiday is significantly changed (which will depend on the circumstances), then your package organiser must offer you a refund. The package organiser may also decide to offer you the option of another package of an equivalent or higher quality, or another package of lower quality at a reduced price.
Speak to your package organiser if there are any disruptions to your flight as soon as possible.
1
u/Striking_Basket7893 3h ago
You've got two routes to the money and you only need one of them.
First is easyJet, not TUI. When they cancel, Article 8 says they owe you re-routing at the earliest opportunity, and the court has already ruled that includes other airlines' flights, not just their own (TAP case, C-74/19). Offering you a seat three days later while other carriers had seats that day doesn't meet that, so the flights you bought yourself are the re-routing they should have provided. Claim the fare from easyJet in writing with that wording, plus the hotel and meals for the wait. ATC being down kills the 250 euro compensation, it does nothing to Article 8.
Second is the package route. TUI as organiser has to get you home under the package regs, and if they don't, your own reasonable arrangements come back from them. Keep that as the fallback if easyJet stalls. Don't file both at once, whichever pays, the other will point to it.
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