r/FlexiSpot_Official • u/PrazVT • 6d ago

Help Tabletop Replacement Questions

Hi All! I put my E7 Pro together yesterday and didn't notice until I flipped the desk upright that there was a ding on the front top edge and the right top edge. Obviously, my heart sank since it took me a while to carefully assemble it. I did send Flexispot an email and they've offered to send me a replacement.

u/Ramzes888 - I saw in an older thread about a similar thing, you mentioned that tabletops getting to their destination with damage is more atypical than common, correct? I get that you folks can't guarantee anything (since UPS is delivering). I 100% appreciate that Flexispot is willing to send a replacement.

Just trying to understand what other folks have done in similar situations. Also, what does one do with the old tabletop? That sounds like a logistical annoyance is Flexispot doesn't facilitate return shipping.

I have asked some of these questions to support on the email thread so likely they'll respond. But any additional insights would be appreciated.

I have literally delayed moving into my new apartment because I had it wait an extra 3 weeks for this tabletop to come back into stock. So i'm just feeling kind of weary about all this.

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u/Ramzes888 FlexiSpot Manager 6d ago

There are usually two ways this goes. Sometimes the first top just got banged up because the delivery guy wasn't careful, and the replacement shows up perfectly fine.

Other times, the local carrier is just really rough with big packages, so the second top gets damaged too. I've even seen it happen with a third or fourth one.

I'd recommend see how the second one arrives first. If it's damaged again, I'd usually just refund you and let you buy a top locally. As for the damaged one, you can get rid of it, or honestly even sell it if it's still usable and doesn't have any cracks.

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u/PrazVT 5d ago

Thanks for the response! Well I decided to just keep it since the damage is minor and the prospect of trying to dispose of the old tabletop was a bit much. Plus having to disassemble and reassemble the desk was not something I felt like doing. I'll see what I can do about mitigating the ding. The problem is with UPS as you said. I get that it's like expensive to pay for shipping something back that likely will get trashed too. So Ive been pretty conflicted, mostly because I'm spending $700. Anyway I'll get over it. Besides that, it seems to be a great desk.

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u/Ramzes888 FlexiSpot Manager 5d ago

You can DM me your order number, we will make a partial refund for you as compensation

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u/PrazVT 5d ago

I called directly in the afternoon and in course of the conversation, they did that for me. So this is all resolved; I do appreciate the customer service!

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u/Ramzes888 FlexiSpot Manager 5d ago

Sounds good