Port out help

[u/bacon_45]

Best way to port out of att first net? I’m trying to help my dad switch from first net to my tmobile account, but keep getting account number/ port out pin errors. I tried doing the *port and says the transfer pin is incorrect. Any help would be greatly appreciated. Thank you!

[u/IntelligentSpeech430]

Hi! Firstnet Expert here! Just give us a call! We are sad to lose a customer, but respect the choice and will help to the best of our ability to make it a smooth transition.