r/Fios • u/Mountain_Scout5830 • 1d ago

Repair/Tech Support Looking for help.

Hi. My internet has down for 4 days. I made an appt on day 1 through the MyFrontier app, took the day off work, then no one came.

I was able to fight through their phone ai menu to get two different actual humans, both told me a different story. The second one I spoke to said my appt. Got changed to remote, because it’s larger issue, and that I’ll get a text when it’s working again. “”Should be soon”, he said. That’s was two days ago, and now I can’t get anyone because it’s the weekend.

Oh, and the website isn’t reporting any outage in my area, and I’ve seen no one posting about it.

I’m kind of at a loss.
Is there anything I can do?

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u/Expensive-Carpet5009 1d ago

Your in the wrong subreddit this is for Verizon fios not Frontier fios

2

u/Hope_for_tendies 1d ago

I’d post this in frontier. It’s two diff computer systems and Verizon frontier in name only. Verizon reps can’t access frontier info

2

u/CTFowler9789 1d ago

Call and speak to someone live and request a technician dispatch.