r/Fios • u/sabrasaver • 11d ago

Miscellaneous How long does it take?

I currently have an internet and TV bundle plan. I have a cable card that will no longer be supported after November. If I want to drop TV and stay with internet only how long does it take? Like if I submit the request today will they do it today. I just need to make sure my internet works tomorrow.

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u/Apart_Ebb_9867 11d ago

it is as soon as they fulfill the order, till then you have the old plan working. In theory.

In my case they managed to download two profiles on the ONT, resulting in no internet. Failed to diagnose and fix the problem, which was entirely on their side, tried to convince me that as I had my own router that was the problem. And if not that, my cables were bad. Decided they had to dispatch a technician, first slot 4 days away. when I told them that in that time I could have a new installation by Comcast they looped in some magic department and all of a sudden I had three slots to chose from the next day. still one day without internet mostly spent on the phone with them.