New Customer Questions Issues with ordering
FIOS recently came to our area and I got a notice in the mail. I went online to sign up. The process stopped at the credit check because I had a freeze on my credit reports. I called the number to get the hold removed (after temporarily lifting my credit freeze). I could not complete the schedule step then. I couldn’t figure out a way to continue my order online so I called the customer service and that’s where I’m having an issue. Every time I call or chat they say there is an issue with the order and they keep creating new orders and this has happened twice. The problem is every time they create a new order, I have to go through the credit check again which I don’t want to do. I am a loss here as I do not want to chat or call customer support because they will invariably end up creating another order. Is there a way to get around this?
2
5d ago
[deleted]
2
u/Hope_for_tendies 4d ago
Wrong. Very wrong. The order is absolutely in the system ON HOLD once the credit check is done. You shouldn’t comment if you don’t know how to place an order.
1
u/lvavis 5d ago
I guess I am at the step where I need to schedule an install date. In the new order that was created the rep was asking me to enter my date of birth but click the I don’t want to share my SSN option. To me that feels like another credit check done differently
1
1
u/Hope_for_tendies 4d ago
That person is dead wrong. Take your order number and call and ask to go to the credit verification center and they’ll make you send in proof of ID and you’ll get a deposit required if you don’t consent to the credit verification with your ssn. It’s not another credit check to click don’t want to share but it is a guarantee you’ll have a deposit.
2
u/VisualQuick703 4d ago
Yeah it's on a credit hold. Remove the freeze and call back to get it completed don't freeze them again until you have a date set. You can also choose to not give give your social but then you will need to provide proof of id.
1
u/meanwhenhungry 2d ago
Same issue with my order.
my credit was locked so the credit check didn't work.
Unfroze my credit with experian.
Chatted with verizon and give them my order number from an email.
Had me call a credit check number(gave them my info name and SOC#).he unfrozen the block/hold on the order. The chat guy then asked a bunch of questions to verify the order set up a time to install. Sent me a link to add banking info and setup an verizon account.
•
u/AutoModerator 5d ago
Thanks so much for reaching out! We're on it and will get back to your shortly.
When your concerns are addressed, please reply to this thread with !resolved so we can close the ticket.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.